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About the Role
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to meet strong customer demand head-on. You'll be a resilient and committed brand ambassador, recommending and selling our newest food products, and ensuring customers feel valued. Thrive in a high-pressure environment, stay sharp, fast, and focused during busy periods, and go above and beyond to serve, sell, fill, and drive sales growth. Being digitally confident is essential for enhancing the customer experience using digital tools like the Sparks App and in-store devices. Teamwork is crucial for contributing to a positive, high-energy environment and supporting colleagues. Flexibility is vital for adapting to changing retail demands, as no two shifts will be the same.
Responsibilities
- Serve, sell, fill, and help drive growth in sales.
- Recommend and sell new food products.
- Enhance the customer experience using digital tools.
- Contribute to a positive, high-energy environment.
- Support colleagues in delivering a seamless customer experience.
- Adapt to changing demands of the retail environment.
Requirements
- Down-to-earth colleagues who thrive under pressure.
- Deliver five-star service at pace.
- Embrace transformation.
- Take pride in knowledge of M&S Food products.
- Ready to roll up sleeves and go again, day in and day out.
- Meet strong customer demand head-on.
- Resilient and committed brand ambassador.
- Confidently recommend and sell new food products.
- Make customers feel truly valued.
- Thrive in a high-pressure environment.
- Stay sharp, fast, and focused when the store is at its busiest.
- Go above and beyond.
- Digitally confident.
- Utilize digital tools, such as the Sparks App and in-store devices.
- Be a team player.
- Be flexible.
- Be poised to work across various areas of the store.
- Embrace the challenge of varied shifts.
- Ready to roll up sleeves for opportunity.
- Thrilled by the challenge of introducing innovative, new experiences.
- Surprise every single customer with reasons to shop.
- Embrace digital tools to enhance customer experience.
- Remain adaptable to customer and business needs.
- Live and breathe the approach to sales and service.
Skills
- Customer service
- Sales
- Product knowledge
- Digital literacy
- Teamwork
- Adaptability
- Resilience
- Communication
Location
- In-store
Work Type
- Part-time
- Flexible working
Experience Level
- Entry-level
About the Company
- UK’s fastest-growing retailer.
- Revolutionizing how we work and offering exciting opportunities.
- Aims to be an inclusive organisation, trusted and admired by colleagues, customers and suppliers.
- Committed to an active Inclusion, Diversity and Equal Opportunities Policy.
- Sweeping innovations are rolling out to define a new era of retail.
- Embarked on a business transformation.
- Pushing boundaries to lead the industry into a greener, speedier, more inspiring digital era.
Equal Opportunity
- Committed to an active Inclusion, Diversity and Equal Opportunities Policy.
- Happy to talk smart/flexible working.