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About the Role

Evident is seeking a collaborative and energetic Head of Account Management to lead the account management function, focusing on retaining, growing, and supporting a portfolio of major financial institutions. This role involves building strategic relationships with C-suite and VP-level stakeholders, maximizing client engagement, and contributing to ambitious revenue targets. The position requires close cross-functional collaboration with Commercial, Product, and Client Delivery teams to ensure client priorities are met and translated into action, while also bringing structure to the client journey and ensuring an exceptional customer experience.

Responsibilities

Lead the management of a portfolio of strategic clients, acting as a senior point of contact, cultivating trusted relationships, and maximizing engagement.
Establish a clear account management approach and operating rhythm to support high standards as the client portfolio grows.
Oversee progress against client deliverables, proactively address risks, and ensure commitments are fulfilled to a high standard within agreed timelines.
Develop a deep understanding of Evident’s solutions and market proposition to engage credibly with senior client stakeholders and identify opportunities for additional value.
Cultivate subject matter expertise on AI in financial services to build credibility.
Champion the voice of the client internally, ensuring client feedback, usage insights, and emerging needs inform product development.
Coordinate access to Evident’s subject-matter experts and analysts to effectively resolve complex client requirements and queries.
Own renewal strategy across the client portfolio in collaboration with the Client Delivery team, using customer data and account insight to strengthen retention.
Identify and progress expansion opportunities, working cross-functionally to convert client needs into sustainable revenue growth.
Maintain an accurate rolling forecast and provide clear reporting on renewals, account health, risks, and growth opportunities.

Requirements

Proven track record of managing complex enterprise accounts and building trusted relationships with senior stakeholders, gained within SaaS, information services, consulting, or a similarly client-focused environment.
Demonstrated success in delivering against retention and growth targets across a portfolio of high-value clients.
Strong commercial judgment, with the ability to develop account, renewal, and expansion strategies informed by customer insight and data.
Significant experience working cross-functionally and aligning multiple internal teams around shared client and commercial outcomes.
Excellent interpersonal and communication skills, with the credibility to influence senior stakeholders.
Commitment to delivering an exceptional customer experience.
A structured, process-driven mindset, with the ability to turn successful approaches into repeatable playbooks and scalable ways of working.

Skills

Account Management
Client Relationship Management
SaaS
Information Services
Consulting
Commercial Strategy
Data Analysis
Cross-functional Collaboration
Interpersonal Skills
Communication Skills
Influencing
Customer Experience
Process Improvement
Sales CRM (Hubspot)
AI in Financial Services

Location

Central London

Work Type

Hybrid
Full-time

Experience Level

Head of Account Management

Benefits

Share options over a 4-year vesting period
28 days of holiday + public bank holidays
Flexible working (3-4 days per week in office, 1-2 days remote)
£1000/year learning and development budget
Pension
Private health insurance

About the Company

Evident is an intelligence platform that benchmarks and tracks AI adoption across the financial services sector.
Our mission is to accelerate the adoption of AI across the sector by creating the most complete, unbiased and transparent public benchmarks of AI capability.
The Evident AI Index has rapidly become the global standard benchmark for AI maturity in financial services since its launch in January 2023.
Co-Founders Alexandra Mousavizadeh and Annabel Ayles have over 30 years of experience building complex indices.
We are building a cutting-edge research team using the latest machine learning techniques.
Backed by leading tech investors, including backers of Revolut and Scott Galloway.
Working with some of the world's largest banks to shape their AI strategies.

Equal Opportunity

Evident is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating all forms of discrimination.
Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
During our recruitment process, you will not be discriminated against for any of the following reasons: race (including colour, nationality, ethnic and national origin), age, disability, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, religion or belief, sex or sexual orientation.
If you need us to make certain changes (known as reasonable adjustments) to make sure you are not disadvantaged during the recruitment process, you should contact us as soon as possible.
We strive to create a working environment free of bullying, harassment, victimisation and discrimination, promote dignity and respect for all, and value and recognise individual differences and the contributions of all staff.