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About the Role
As a Customer Service Consultant, you will provide outstanding service by educating customers on digital platforms and offering choices for banking. You will raise fraud awareness, identify and support vulnerable customers, and ensure financial inclusion. We seek individuals passionate about customer experience, ambitious, and helpful. Previous customer service experience is beneficial but not essential; strong communication and a genuine desire to exceed customer expectations are key. HSBC offers coaching, development, and career advancement opportunities.
Responsibilities
- Serve as the first point of contact for customers within the Branch Customer Service Team.
- Take ownership of individual customer needs and deliver an exceptional customer experience.
- Educate customers on HSBC digital services and fraud awareness.
- Identify customers in vulnerable situations and provide appropriate support.
- Assist customers with complex banking needs to ensure they feel supported.
Requirements
- Demonstrate excellent communication skills for effective conversations, building connections, and showing empathy.
- Ability to take ownership of customer inquiries through to resolution.
- Deliver a personalized, friendly, and efficient service that exceeds expectations.
- Resilience to work in a continuously changing environment.
- Must be a UK resident over 18.
- Must have valid right to work in the UK for a minimum of 14 months.
- Unable to offer sponsorship for this role.
- Students on visas not allowing 35 hours per week cannot be considered.
- Willingness to support other local branches as needed, with costs reimbursed.
Skills
- Customer Service
- Communication
- Problem-solving
- Empathy
- Adaptability
Location
- UK
Work Type
- Full-time
- Onsite
Experience Level
- Entry Level
Salary/Compensations
- £27,200
Benefits
- Over six weeks of holiday (including bank and public holidays)
- Option to buy more holiday
- Perks at Work Benefit with access to 30,000+ discounts
- Market-leading employer pension contribution
- BUPA Healthcare
- Life Assurance (four times annual salary)
- Flexible benefits platform (Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover, etc.)
- Sharesave schemes
About the Company
- HSBC is dedicated to creating diverse and inclusive workplaces.
- HSBC is a Disability Confident Leader.
Equal Opportunity
- Committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone.
- Offers an interview to people with disabilities, long-term conditions, or neurodivergent candidates who meet the minimum criteria.
- Contact hsbc.recruitment@hsbc.com for accommodations during the recruitment process.