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About the Role
Pattern is seeking an Associate Director of Social Commerce to lead a high-performing team of Account Managers and drive marketplace strategy for top-tier brand partners. This role focuses on scaling the TikTok Shop division, mentoring account managers, and refining strategic playbooks for key brand partners within the Pattern Creators team.
Responsibilities
- Directly manage, mentor, and scale a team of TikTok Shop Account Managers.
- Oversee portfolio bandwidth, refine client delivery standards, and foster professional growth.
- Maintain high-level strategic oversight and direct relationship ownership for flagship brand partners.
- Align brand partner business goals with scalable social commerce strategies.
- Drive GMV growth and high-impact account strategies across the team's book of business.
- Establish scalable frameworks for live shopping, affiliate outreach, content optimization, and ad spend.
- Act as a senior escalation point for client partners.
- Regularly present high-level business reviews, performance analyses, and growth opportunities to client executives and internal leadership.
- Partner closely with Product, Engineering, Creator Operations, and Marketplace teams to refine Pattern Creators' software capabilities and service offerings.
- Serve as an internal subject matter expert on TikTok Shop features, algorithm shifts, and emerging social commerce trends.
Requirements
- 6+ years of total experience in e-commerce, marketplace management, or digital agency environments.
- At least 1-2+ years in a direct team management or supervisory role.
- Proven track record of managing and scaling brand growth on TikTok Shop.
- Deep knowledge of TikTok affiliate ecosystems, creator alignment, and shop operations.
- Strong leadership capability with a passion for coaching, setting performance standards, and building scalable processes.
- Advanced analytical mindset with the ability to turn complex marketplace metrics into actionable business strategies and revenue growth plans.
- Executive-level written and verbal communication skills, capable of steering high-stakes client negotiations and leading internal team alignment.
Skills
- TikTok Shop
- Affiliate marketing
- Influencer marketing
- Social commerce
- Marketplace management
- Data analysis
- Team leadership
- Client relationship management
- Strategic planning
- E-commerce
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Associate Director
- 6+ years experience
- 1-2+ years management experience
Salary/Compensations
- Competitive salary
Benefits
- 28 days Holiday (increasing to 32 with each year of service)
- Competitive salary
- RSUs (Restricted Stock Units)
- Hybrid working (3 days a week in the office)
- Private Medical Insurance + gym discounts
- Free breakfast and snacks in the office
- Enhanced Pension Scheme
- Cycle to Work scheme
- Enhanced Maternity and Paternity leave and pay
- 4 week work from anywhere policy
- Regular company socials
- Nursery Scheme
About the Company
- Pattern accelerates brands on global ecommerce marketplaces, leveraging proprietary technology and AI.
- Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting, and customer service.
- Hundreds of global brands depend on Pattern’s ecommerce acceleration platform daily to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre.
- Pattern offers big opportunities to make a difference in the e-commerce industry.
- We are a company full of talented people who evolve quickly and often.
- We set big goals, work tirelessly to achieve them, and we love our Pattern community.
- We also believe in having fun and balancing our lives.