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About the Role
As a Ground Floor Team Member, you will be the first and last impression for many of our guests. You'll welcome guests, assist with check-ins, answer inquiries, serve meals, and ensure a smooth and pleasant stay.
Responsibilities
- Welcome guests and help them check in
- Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
- Answer questions and help solve problems
- Help keep the reception, restaurant and public areas looking their best
- Support teammates across the hotel when things get busy
- Ensure every guest feels looked after from arrival to departure
Requirements
- No hotel experience is required
- Must be friendly and enjoy helping people
- Must be able to stay calm when it's busy
Skills
- Customer service
- Problem-solving
- Communication
Location
- London Kings Cross
- 26-30 York Way, Kings Cross, London, N1 9AA
Work Type
- Permanent
- Full-time
Experience Level
- Entry level
Salary/Compensations
- Up to £14.56 per hour
Benefits
- Permanent contract
- Full training and support from day one
- Opportunities to learn new skills and develop your career
- Whitbread Benefits Card – up to 60% off Premier Inn rooms
- Company pension and Save As You Earn scheme
- Discounts on shopping, travel, cinema, supermarkets and more
About the Company
- Premier Inn is a brand where you’ll be joining a team that supports each other from day one.