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About the Role
As a Ground Floor Team Member, you’ll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly. No two shifts are quite the same. One moment you could be helping a family check in before their holiday. The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest.
Responsibilities
- Welcome guests and help them check in
- Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
- Answer questions and help solve problems
- Help keep the reception, restaurant and public areas looking their best
- Support your teammates across the hotel when things get busy
- Make sure every guest feels looked after from arrival to departure
Requirements
- You don’t need hotel experience
- If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.
- Like being busy and working with people
- Stay calm under pressure
- Enjoy taking the initiative
- Want a role where every day is different
Skills
- Customer service
- Communication
Location
- Enfield, Middlesex
Work Type
- Permanent
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- Up to £14.56 per hour
Benefits
- Permanent contract
- Full training and support from day one
- Opportunities to learn new skills and develop your career
- Whitbread Benefits Card – up to 60% off Premier Inn rooms
- Company pension and Save As You Earn scheme
- Discounts on shopping, travel, cinema, supermarkets and more
About the Company
- You’ll be joining a team that supports each other from day one.
- We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled.
- As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.