Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Key Account Manager (m/w/d) role.
Rezi rewrites your resume against shopware AG's job description. Free.
Tailor your resume to this Key Account Manager (m/w/d) role.
Rezi rewrites your resume against shopware AG's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Key Account Manager (m/w/d) posting at shopware AG — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Key Account Manager (m/w/d) posting at shopware AG — free, in seconds.
About the Role
As a leading e-commerce company, we are looking for a passionate Key Account Manager to be the central point of contact for our strategically most important enterprise clients. Your role is to not only satisfy our customers but to turn them into enthusiastic fans, increase after-sales service, and elevate customer satisfaction to an unparalleled level.
Responsibilities
- Manage and develop strategic partnerships with key clients, aiming for long-term business relationships and revenue growth.
- Provide comprehensive support to assigned key accounts, focusing on opening, closing, and retention.
- Identify upselling and cross-selling opportunities, including selling technology partner products (e.g., Payment & Shipping providers) to increase revenue and reduce churn.
- Ensure high customer satisfaction through proactive communication, problem resolution, and meeting customer expectations via 1:1 relationships, strategy meetings, and effective onboarding.
- Collaborate with internal teams (Sales, Marketing, Product Development, Technical Support) to meet customer requirements and act as a liaison for internal specialists.
- Actively participate in industry trade fairs for relationship building, networking, and establishing strategic partnerships with top clients (online revenue approx. €50 million).
- Attend central team meetings at the campus in Schöppingen approximately 6 times per year.
Requirements
- Proven success in Key Account Management, preferably in e-commerce or the software industry.
- Excellent communication skills in German and English, both written and verbal.
- Confident demeanor, strong argumentation skills, and a high degree of empathy.
- Ability to work independently, organize tasks effectively, and proactively solve problems.
- Basic understanding of the e-commerce industry and interest in the latest trends.
- Proficiency in relationship management and experience with large accounts in IT-related fields.
- Ability to identify cross- and upselling opportunities and proactively pursue sales goals.
- Experience working with CRM systems (e.g., HubSpot or Salesforce).
Skills
- Key Account Management
- Customer Relationship Management
- Sales
- Communication
- Problem Solving
- E-commerce
- CRM Software
Location
- Germany
- Remote
Work Type
- Full-time
- Remote
- Hybrid
Experience Level
- Mid-level
Benefits
- Open company culture
- Flat hierarchies
- Initiative is encouraged
- Permanent employment contracts
- Flexible working hours
- Mobile working options
- Full-remote contracts
- Choice of work hardware
- Structured onboarding with a personal buddy
- Inspiring work environment
- Dynamic community
- Personal growth and development opportunities
- Company pension plan
- Health programs
- Regular team events
About the Company
- Shopware AG is a leading e-commerce company.