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About the Role
As the IT Operations Manager at Indeed Flex, you will lead a lean IT team within Risk and Compliance. You are accountable for the reliability, security, and effectiveness of our internal technology across the UK and US, and for making sure that the function enables the business rather than slowing it down. This is a strategic leadership role with line management at its core.
Responsibilities
- Line manage the Senior IT Analyst and IT Support Analysts across the UK and US, setting objectives, managing performance, supporting development and hiring, and building coverage.
- Develop and maintain the IT strategy and roadmap in line with business and Risk and Compliance objectives, covering infrastructure, identity, security, tooling, and service improvement.
- Own IT support as a service, setting SLAs and KPIs, reviewing performance, and ensuring quality, coverage, and communication across UK and US time zones.
- Plan, prioritise, and manage the IT project portfolio, defining scope, timescales, dependencies, and success measures.
- Own vendor procurement for IT from request through risk assessment, approval, contracting, and renewal.
- Own the IT control environment and security posture, including policy, access standards, SOC 2, Cyber Essentials, GDPR-related IT controls, and audit outcomes.
- Own the IT estate, including Google Workspace, Okta, Slack, Salesforce administration, endpoints, and identity, setting standards for access, configuration, and change.
- Own the relationship with Indeed IT, including escalations and shared services.
- Own the IT budget, including forecasting, cost control, and ensuring spend follows the right procurement path.
- Ensure documentation and procedures are maintained, and provide regular MI to leadership on service performance, incidents, projects, procurement, security, and spend.
Requirements
- Proven experience line managing an IT team, including performance management, coaching, and building coverage across a small team.
- Experience setting priorities, roadmaps, or an operating model for a small IT team, rather than only delivering tickets or projects yourself.
- Demonstrable experience planning and managing a portfolio of IT projects, including scope, timescales, risk, dependencies, and holding delivery to account.
- Experience owning vendor procurement and risk-assessment outcomes, including stakeholder management, contracts or renewals, and working with legal and procurement.
- Working knowledge of IT security and compliance programmes such as SOC 2, Cyber Essentials, ISO 27001, and GDPR, with experience being accountable for controls or audit outcomes.
- Experience owning SLAs and KPIs for an IT support function and using those measures to improve the service.
- Strong working knowledge of Google Workspace, Okta, Slack, Salesforce, Windows and Mac OS, and identity/endpoint environments, sufficient to oversee, challenge, and support the team.
- Excellent written and verbal communication, with the ability to influence across the business, manage senior stakeholders, and report clearly to leadership.
- Line management experience is essential.
Skills
- Google Workspace
- Okta
- Slack
- Salesforce
- Windows
- Mac OS
- SOC 2
- Cyber Essentials
- ISO 27001
- GDPR
Location
- In-office
- Farringdon
Work Type
- In-office
- Hybrid
Experience Level
- Manager
Salary/Compensations
- £40,000 to £55,000 per annum
Benefits
- Performance bonus
- 25 days holiday + Duvet days
- Free lunch in office
- Cycle to work scheme
- Pension
- Private Medical Healthcare
- Dental Plan
- Discounted gym membership
- Day off on your birthday
- Perkbox - discounts and goodies on some of your favourite brands
About the Company
- We are Indeed Flex. We Help People Get Jobs.
- We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click.
- We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.
- We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world’s #1 job site.
- This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.
- We’re helping people get jobs by modernising the world of temporary work.
- At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work.
- Through our evolving technology, we’re putting the power of work in the palm of people's hands—connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles.
- This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
- Whether it’s hospitality, retail, or warehousing, we’re building a more flexible, efficient, and empowered labour market for everyone.