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About the Role
Kauai is seeking two Store Managers to lead the overall performance of their stores, ensuring operational excellence, commercial success, and exceptional customer experiences. This role involves leading, developing, and inspiring the team while maintaining high standards of food safety, compliance, and brand delivery, working closely with the UK General Manager and Virgin Active club teams.
Responsibilities
- Lead the day-to-day operation of the store, ensuring exceptional customer service, operational excellence, and full compliance with KAUAI brand standards.
- Take ownership of the store's commercial performance, managing sales, labour, stock, waste, and controllable costs to deliver profitable results.
- Recruit, coach, and develop a high-performing team, creating a positive, inclusive culture that encourages accountability, collaboration, and continuous improvement.
- Manage rotas, payroll, recruitment, and workforce planning to ensure the store is resourced effectively while controlling labour costs.
- Champion the highest standards of food safety, hygiene, and allergen compliance, ensuring all legal and company procedures are consistently followed.
- Oversee stock ordering, inventory management, supplier relationships, and waste controls to maximise efficiency and profitability.
- Ensure the store is presented to the highest standards, creating a welcoming environment for customers and maintaining KAUAI brand standards at all times.
- Monitor store performance, customer feedback, and operational metrics, identifying opportunities to improve service, efficiency, and commercial performance.
- Work collaboratively with Virgin Active management to deliver a seamless experience for members and customers across the shared site.
- Lead by example, maintaining a visible presence in store and supporting operational shifts whenever required.
Requirements
- Previous experience managing a food service, hospitality, or retail operation.
- Proven experience leading, developing, and motivating high-performing teams.
- Strong commercial awareness with experience managing budgets, labour, stock control, waste, and profitability.
- Food Safety Level 3 and Food Allergy & Intolerance Training.
- Excellent knowledge of food safety, hygiene, and allergen compliance.
- Strong organisational, planning, and problem-solving skills with the ability to manage competing priorities.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Confident using operational systems and performance data to drive decision-making and continuous improvement.
- Flexible approach to working hours, including evenings, weekends, and bank holidays.
Work Type
- Full time
Education Level
- Food Safety Level 3
- Food Allergy & Intolerance Training
Salary/Compensations
- £18.36—£19.23 GBP
Benefits
- 33 days annual leave
- Pension fund
- 50% discount on Kauai meals while on duty
- Complimentary Virgin Active membership for yourself
About the Company
- As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing.
- By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate.
- Kauai is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.