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About the Role
Guide life sciences customers through their digital quality transformation by owning eQMS implementations, coaching on quality best practices, and ensuring measurable project value. Ideal candidates are technically minded, enjoy presenting and training, and communicate confidently in English, with a strong understanding of life sciences regulatory and quality processes.
Responsibilities
- Lead customer implementation projects end to end, keeping scope, timelines, and quality objectives on track.
- Partner with customers to configure and optimize Dot Compliance solutions around their business and compliance requirements.
- Share best practices and provide strategic guidance across the full project lifecycle.
- Run training sessions, workshops, and ongoing coaching to build lasting quality management capability on the customer side.
- Build and maintain detailed work plans, schedules, estimates, and resource allocations.
- Track progress, surface risks early, and drive proactive mitigation.
- Use AI-powered tools to accelerate customer deliverables without compromising accuracy, quality, or compliance.
- Act as a trusted advisor and build long-term customer relationships.
Requirements
- 7+ years in professional services, Customer Success, or project management within the life sciences sector.
- Strong grasp of regulatory requirements and quality processes across pharma, biotech, and/or medical devices (e.g., ISO 13485, FDA 21 CFR Part 11).
- Experience with eQMS implementation, preferably on Salesforce-based platforms.
- Demonstrated ability to manage complex projects and lead cross-functional teams.
- Excellent written and verbal communication in English.
- Strong problem-solving, organizational, and stakeholder management skills.
- Experience with Dot Compliance or similar cloud-based QMS platforms.
- Familiarity with Salesforce CRM or Force.com platform.
- PMP, PRINCE2, or equivalent project management certification.
Skills
- Project Management
- Customer Success
- Life Sciences Regulatory Requirements
- Quality Processes
- eQMS Implementation
- Salesforce
- Communication
- Problem-solving
- Organizational Skills
- Stakeholder Management
- AI-powered tools
Experience Level
- 7+ years
Education Level
- Bachelor’s degree in science, Engineering, Business Administration, or a related field.