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About the Role
Kauai is seeking a Store Manager to lead store performance, ensure operational excellence, achieve commercial success, and deliver exceptional customer experiences within their evolving Social Wellness Clubs.
Responsibilities
- Lead the day-to-day operation of the store, ensuring exceptional customer service, operational excellence, and full compliance with KAUAI brand standards.
- Take ownership of the store's commercial performance, managing sales, labour, stock, waste, and controllable costs to deliver profitable results.
- Recruit, coach, and develop a high-performing team, creating a positive, inclusive culture that encourages accountability, collaboration, and continuous improvement.
- Manage rotas, payroll, recruitment, and workforce planning to ensure the store is resourced effectively while controlling labour costs.
- Champion the highest standards of food safety, hygiene, and allergen compliance, ensuring all legal and company procedures are consistently followed.
- Oversee stock ordering, inventory management, supplier relationships, and waste controls to maximise efficiency and profitability.
- Ensure the store is presented to the highest standards, creating a welcoming environment for customers and maintaining KAUAI brand standards at all times.
- Monitor store performance, customer feedback, and operational metrics, identifying opportunities to improve service, efficiency, and commercial performance.
- Work collaboratively with Virgin Active management to deliver a seamless experience for members and customers across the shared site.
- Lead by example, maintaining a visible presence in store and supporting operational shifts whenever required.
Requirements
- Previous experience managing a food service, hospitality, or retail operation.
- Proven experience leading, developing, and motivating high-performing teams.
- Strong commercial awareness with experience managing budgets, labour, stock control, waste, and profitability.
- Excellent knowledge of food safety, hygiene, and allergen compliance.
- Strong organisational, planning, and problem-solving skills with the ability to manage competing priorities.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Confident using operational systems and performance data to drive decision-making and continuous improvement.
- Flexible approach to working hours, including evenings, weekends, and bank holidays.
Skills
- Food Safety Level 3
- Food Allergy & Intolerance Training
Location
- UK
Work Type
- Full time
Salary/Compensations
- £16—£18.36 GBP
Benefits
- 33 days annual leave
- Pension fund
- 50% discount on Kauai meals while on duty
- Complimentary Virgin Active membership for yourself
About the Company
- As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing.
- By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate.
- Kauai is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.