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About the Role
As Territory Manager, you will take ownership of the financial and commercial performance of our London territory, driving operational excellence and business growth. This is a results-driven role where you will achieve ambitious Key Performance Indicators (KPIs) through a combination of great people management, operational rigour, and an analytical approach. Your performance will be measured by the successful growth of your portfolio.
Responsibilities
- Develop and execute a comprehensive growth plan to establish and expand our market presence.
- Own the territory's P&L, with accountability for driving revenue growth and ensuring profitability.
- Lead monthly and quarterly business reviews, reporting on performance and strategic initiatives.
- Recruit, train, and develop a high-performing local team as the market scales.
- Conduct continuous market research and competitor analysis to identify opportunities and inform strategy.
- Drive the end-to-end sales process to build a robust pipeline and sign new Hosts.
- Attend property viewings, prepare compelling quotes, and meticulously manage all sales activities within our CRM (HubSpot).
- Forge and nurture strategic local partnerships to generate new business and enhance our brand reputation.
- Approve new property listings, ensuring they meet our quality standards and brand guidelines.
- Deliver an exceptional host and guest experience to maintain high standards of service and satisfaction.
- Implement strategies to foster host loyalty and build strong, lasting relationships.
- Oversee all day-to-day operations, ensuring the seamless functioning of on-the-ground teams and local suppliers.
- Proactively manage host accounts, including resolving failed or missed payments and other financial queries.
Requirements
- Proven experience in a management role with P&L responsibility, such as a General Manager, Operations Manager, or Business Development Manager.
- Strong background in sales, with a demonstrable track record of meeting and exceeding targets.
- Exceptional leadership, communication, and negotiation skills, with experience in building and managing teams.
- Highly analytical and data-driven, with the ability to solve complex problems effectively.
- A self-starting, entrepreneurial mindset with the ability to work autonomously in a fast-paced environment.
- Occasional weekend work may be required to meet operational demand.
Skills
- Proficiency with CRM software (HubSpot preferred)
- Proficiency with the Google Workspace suite
Location
- London
Work Type
- Hybrid
- Full-time
Experience Level
- Management experience with P&L responsibility
Salary/Compensations
- £50,000 guaranteed basic salary
- Uncapped profit share potential
Benefits
- Competitive wages
- Strong career progression opportunities
- Performance-Based Company Bonus
- 22 days of holiday plus an extra day off for your birthday
- Pension scheme with salary sacrifice, matching contributions up to 7%
- Enhanced maternity pay—up to 90% of salary for six months
About the Company
- Pass the Keys is the UK’s leading full-service short-let and holiday-let management company, simplifying property hosting for homeowners since 2015.
- Founded by Alexander Lyakhotskiy to address the challenges of short-let management, we’ve grown into a network of 70+ franchise partners across the UK, Spain, and Northern Ireland.
- Our mission is to empower homeowners by delivering a hassle-free hosting experience while ensuring an exceptional guest stay.
- We are committed to fostering an environment where success is both achievable and sustainable.
- We believe in empowering our teams with the tools, support, and knowledge they need to thrive.
- A Global Vision: Join an ambitious company aspiring to be the global leader in short-let and holiday-let property management.
- A Strong Company Culture: Our four core values—Drive, Evolve, Take Pride, and Together—guide everything we do.
- Autonomy & Independence: We manage by results, not input. No micromanagement—just accountability and impact.
- Professional Growth Opportunities: We encourage responsibility and development, allowing you to expand your skills as much as you can handle.
- A Great Team: Work alongside inspiring colleagues in a supportive and collaborative environment.
- We offer a dynamic and entrepreneurial environment where you can take full ownership of your region and make a significant impact.
- You will be part of an innovative and fast-growing company that values leadership, collaboration, and performance.