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About the Role
The Housekeeping Internship Programme at Brown's Hotel London offers a comprehensive understanding of housekeeping operations and management. Interns will develop skills in guest room preparation, cleanliness standards, linen management, public area maintenance, inventory control, and inter-departmental coordination. The program emphasizes organizational, communication, teamwork, and leadership development, contributing to an exceptional guest experience.
Responsibilities
- Gain an overall understanding of how the Housekeeping Department is run and managed.
- Develop an appreciation for maintaining high standards and exceeding guest expectations.
- Gain hands-on experience in guest room preparation, cleanliness, and presentation.
- Learn about linen and uniform management, public area maintenance, and inventory control.
- Coordinate with other hotel departments.
- Develop organizational, communication, teamwork, and leadership skills.
- Understand the role of Housekeeping in delivering an exceptional guest experience.
- Work with a dedicated mentor for guidance and support.
- Be assigned a project to apply learning and contribute to the department.
- Tailor approach to achieve high-quality results and exceed expectations.
- Deliver discreet, understated, and timely service.
- Take ownership of role and perform with excellence in line with departmental standards.
Requirements
- Enthusiastic and dedicated individuals passionate about celebrating hotel and guest individuality.
- Genuine passion for delivering exceptional, unrivalled 5-star service.
- Positive attitude and willingness to learn, adapt, and grow.
- Enthusiasm and a strong work ethic.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to create personalized, memorable experiences and build lasting relationships.
- Independence while collaborating effectively within teams and across departments.
- Commitment to maintaining high standards of hygiene, health, and safety.
Skills
- Organizational skills
- Communication skills
- Teamwork skills
- Leadership skills
Location
- London
Work Type
- Internship
- Full-time
Experience Level
- Internship
Benefits
- Discounted rates across Rocco Forte hotels (£25/€30 per night)
- 50% discount on Food and Beverage
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
About the Company
- Brown's Hotel, part of Rocco Forte Hotels, is London's first hotel, established in 1832. Located in Mayfair, it offers proximity to luxury shopping and cultural attractions.
- Rocco Forte Hotels is a collection of iconic hotels that values individuality, authenticity, and exceptional hospitality.