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About the Role
This role is responsible for managing the planning of future work schedules for IMA metering operatives, working closely with the IMA Contact Team and IMA Operational Teams to ensure KPIs and ODIs are achieved. The position is fundamental to the success of the IMA Services Team, overseeing the scheduling of metering resources and planning work within agreed service levels to maximize utilization and productivity.
Responsibilities
- Plan and manage metering schedules to deliver against customer expectations, Whole Lifecycle LOS targets, and support CMEX and BRMEX performance.
- Maximize utilization of field resources to drive productivity and achieve operational and financial targets.
- Coordinate all scheduling activities, ensuring work is deliverable, appropriately resourced, and completed within required timescales.
- Proactively identify and manage risks to delivery, taking corrective action or escalating where required to minimize customer impact.
- Ensure all work is planned with the correct dependencies, permits, and third-party requirements in place.
- Maintain compliance with Traffic Management and regulatory requirements, avoiding penalties (FPNs).
- Ensure accurate and timely system updates (SAP/Oracle) with clear and relevant information.
- Maintain effective communication with Contact Team, field teams, and stakeholders regarding changes or issues impacting delivery.
- Maintain accurate and up-to-date work status through regular liaison with field teams.
- Monitor customer service levels across proactive and reactive work, ensuring customers are kept informed where required.
- Identify and prevent duplicate work requests to avoid unnecessary field visits and improve efficiency.
Requirements
- Educated to A level standard or equivalent
- Experience in an operational or operational support environment or, experience in a customer-facing environment
- Relevant experience in a Scheduling environment
- Excellent awareness & understanding of operational IMA issues
- Excellent knowledge and experience on SAP and Oracle
- Excellent communication skills
- Ability to think commercially (desirable)
- Understanding of the regulatory and operating environment
- Able to translate technical knowledge to others
- Able to make sound decisions
- Proven analytical and problem solving skills for complex issues
Skills
- SAP
- Oracle
Location
- Huntingdon
Work Type
- Full-time
- Permanent
Education Level
- A level standard or equivalent
Salary/Compensations
- dependent on experience and skills
About the Company
- At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.
- The Integrated Metering Alliance (IMA) is the team that provides new and replacement meters, water saving initiatives and develops new ways to better service our customers.
- This area of Anglian Water has a whole host of roles and opportunities available, from operational frontline work to project management, data analysis and more.
- IMA is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job.
- If you want to join a team that is rapidly expanding, full of growth opportunities and networking opportunities with partner organisations, join us.
Equal Opportunity
- Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
- We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.