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About the Role
nbn is seeking to attract more Women and First Nations individuals to join our ACCOM award-winning Customer Field Technician Traineeship Program. Our aim is to promote the right capability, increase cultural equality, and enhance the diversity of our operations teams, for the benefit of our workforce, customers, and communities. Our Field Service teams are nbn’s professional, trusted, and essential customer-facing workforce. They’re the friendly faces, confident voices, and skilled hands working on our network and in communities every day. Our Trainee Customer Field Technicians are an integral part of these teams, learning, developing, and building skills as they turn their passion into practice every day. They contribute to something important and lasting - a network that spans our country, bringing unlimited possibilities to Australian homes and businesses.
Responsibilities
- Work in the field helping to connect customers to the internet
- Be employed on a permanent full-time basis with leave entitlements
- Work towards a Cert III in Telecommunications Technology over the 12-month traineeship
- Be supported by experts in the field to complete your traineeship, learning how to be a Customer Field Technician
- Work in the network performing inspections or maintenance
- Diagnose and resolve faults
- Provide the best service
- Connect more homes and businesses to high-speed fibre
Requirements
- Inquisitive mind and an eagerness to learn
- Positive attitude
- Driver's license
- Passion for customer service
- Appetite for working independently and at pace
- Full working rights in Australia
Skills
- Telecommunications Technology
Location
- Field
Work Type
- Permanent
- Full time
Experience Level
- Traineeship
Education Level
- Cert III in Telecommunications Technology
Salary/Compensations
- $77,330 inclusive of Superannuation
Benefits
- Award-winning traineeship program where you will get paid while you learn
- Competitive Salary
- Working primarily in the field, learning on the job alongside our many experts
- Achieving a nationally recognised qualification, paid for by nbn
- Embarking on a versatile and valuable career steppingstone
- An nbn work vehicle and all the tools, clothing and safety equipment you need
- Being part of an inclusive work culture that prioritises balance and wellbeing
- 18 weeks of paid parental leave
About the Company
- nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
- To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
Equal Opportunity
- We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
- The filling of these positions is intended to constitute a special measure under, section 7D of the Sex Discrimination Act 1984 (Cth), and section 31 of the Equal Opportunity Act 1984 (WA), section 27 of the Discrimination Act 1991 (ACT), section 57 of the Anti-Discrimination Act 1996 (NT), section 105 of the Anti-Discrimination Act 1991 (Qld), section 47 of the Equal Opportunity Act 1984 (SA), section 26 of the Anti-Discrimination Act 1998 (Tas), and section 12 of the Equal Opportunity Act 2010 (Vic).
- Additionally, under the provisions of section 126 of the Anti-Discrimination Act 1977 (NSW), an exemption is given from sections 8, 25 and 51 of the Anti-Discrimination Act 1977 (NSW) to NBN Co Limited to: “designate, advertise and recruit Aboriginal and Torres Strait Islander people only for the role of Customer Field Technician Trainee”; and “designate, advertise and recruit women only for the role of Customer Field Technician Trainee in pursuance of its target to reach 70% women recruits in CFT Trainee roles and 40% women in leadership positions, and in support of its intention to increase the representation of women in Field-based roles to closer to 50%”.
- The positions are therefore only open to First Nations people and to women.