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About the Role

Serve as the primary contact for all guests throughout their stay, effectively and efficiently checking guests in and out of the hotel.

Responsibilities

Operate the front desk according to standard operating procedures and with exceptional guest service.
Operate the reservation, check-in/checkout, and credit card systems accurately, following all safety and security procedures.
Check registration (folio) cards for completeness, accuracy, and legibility.
Maintain an accurate cash sheet and balance the cash drawer.
Operate the switchboard, disperse calls, and take accurate guest messages and faxes, noting the date and time.
Repeat messages back to callers to ensure accuracy and use the message light to notify guests of messages.
Know and respond to emergency procedures.
Never say a guest's room number out loud.
Be knowledgeable of hotel promotions, room rates, and amenities.
Understand the building's physical makeup (exterior and interior) and know the location of nearby shopping, convenience stores, and gas stations.
Complete daily reports, audits, and correspondences as required.
Keep the lobby and office area clean at all times.
Set wake-up calls as directed.
Prepare and update the room status sheet for housekeeping.
Take and confirm credit cards for validity and acceptability.
Lock and secure the area when leaving the front desk.
Create incident reports for guest injuries/issues when required.
Answer all calls within three rings using a scripted manner.
Take and record reservations accurately and confirm as requested.
Resolve guest complaints.
Maintain regular attendance, punctuality, and observe prescribed work, break, and meal periods.
Maintain high standards of personal appearance and grooming, complying with the dress code.
Perform any other duties as requested by a supervisor.
Accommodate qualified individuals with disabilities to perform essential duties.

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to speak English fluently.
Ability to interpret and perform basic computer and POS system functions.

Skills

Quality of work
Accuracy and thoroughness
Monitoring own work for quality
Providing excellent service to clients and customers
Productivity
Meeting or exceeding productivity standards
Producing adequate work volume efficiently
Customer service
Responding to service requests
Providing high-quality service to internal and external customers
Soliciting customer feedback
Initiative
Asking for and offering help
Including appropriate people in decision-making
Accountability
Taking responsibility for own actions
Working independently with little supervision
Task completion and follow-up reliability

Location

Long Island City, New York

Work Type

Full-time

Experience Level

Three to six months related experience and/or training
Equivalent combination of education and experience

Education Level

One year certificate from college or technical school

Salary/Compensations

$19.00 - $21.00

Benefits

Medical
Dental
Vision
PTO
401(k) matching
Wellness support
Life and disability coverage
Savings accounts
Tuition aid
Travel and lodging perks

About the Company

Stonebridge is committed to equal employment opportunities.
All Stonebridge openings are projected to close within 30 days of the original posting date.

Equal Opportunity

We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.
All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.
Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.