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About the Role
Lead retail excellence and sell-out across Brompton's most mature market, including 3 flagship Junction stores and multiple Store Partners. This role owns the customer experience and commercial standard on the ground in EMEA, deploying Brompton's frameworks to ensure consistency and improved performance. This role is also responsible for championing growth of our Partner network in the EMEA region.
Responsibilities
- Deploy the 7-Step Client Journey, VM-in-a-Box, StoreIQ, BOP, and clienteling across EMEA Junctions, Franchise Stores and selected Partners.
- Ensure EMEA Junction stores hit key commercial and operational KPIs.
- Enforce the Partner Programme standard across the region.
- Lead retail delivery for any Junction and new Partner opportunities.
- Work closely with and support the EMEA Retail Trainer.
Requirements
- Senior multi-site retail leadership in premium or specialty retail.
- Experience across owned, franchise, and wholesale/dealer channels.
- Proven ability to lift conversion, clienteling, and sell-through.
- Strong partner and stakeholder management, comfortable in a matrix.
- Willing to travel regularly across EMEA markets.
- Fluent in premium brand and service standards; second language a plus.
Skills
- Client Journey deployment
- VM-in-a-Box deployment
- StoreIQ
- BOP
- Clienteling
- KPI management
- Partner Programme enforcement
- Retail delivery
- Stakeholder management
- Brand and service standards
Location
- EMEA
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- Competitive Salary
- Profit share bonus
Benefits
- Excellent working environment
- Good terms of employment
- Responsible and challenging job
- Dynamic, international and ambitious environment
- 9 Day Fortnight
- 25 days annual leave
- All UK bank holidays
- Workplace pension scheme
- Up to 60% off Brompton bikes and accessories
- Discounts for friends and family
- Staff Loan Bike
- Free Breakfast
- Breakout Areas with games
- Access to free LinkedIn Learning
- Opportunity to devote time to personal development
- Cycle to Work Scheme
- Access to a confidential EAP for mental health support
- Enhanced Family, Paternity and Maternity leave pay
About the Company
- Brompton offers an excellent working environment with enthusiastic colleagues who get along, communicate and co-operate well.
- The working climate is informal, but we work hard.
- We are all proud to be part of Brompton Bicycle Ltd; we all share the same passion and dedication to the company and the product, despite any differences in cultural backgrounds and skills.