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About the Role
The Global Payment Network Chief of Staff team is seeking an experienced communications leader to provide strategic consultative executive communications support. This role will shape and execute the communications strategy to drive the vision and strategy for executives within the organization, while supporting the unique team culture.
Responsibilities
- Serve as a strategic partner to plan and prepare effective, thoughtful and engaging internal communications that educate, inform, connect and inspire team members.
- Lead all facets of communications including all-associate meetings, speaking engagements, team events, and organizational change management.
- Elevate stories from within client group to fuel our Network-wide editorial calendar.
- Create and execute communications programming that supports all Network associates.
- Evaluate performance for communications based on real-time metrics and other key performance indicators to recommend strategy and refine as needed.
- Partner with HR, Chiefs of Staff, Global Enterprise Communications, and other partners to deliver on tactics and strategic outcomes.
Requirements
- Exceptional written, verbal, and presentation skills across diverse audiences.
- Proven experience leveraging data to design and execute communication strategies, programs, and events.
- Ability to provide strategic thought leadership to senior executives while translating complex information into clear, engaging messaging.
- Innovative mindset focused on driving efficiencies across strategies, workflows, and operating models.
- Proficiency in designing and deploying communication cascades across complex, matrixed organizations.
- Strong negotiation, influence, and stakeholder management capabilities.
- Exceptional project management skills, with a track record of delivering competing, high-priority projects on time and within budget.
- Customer-centric approach with a history of building strong, collaborative workplace relationships.
Location
- Farnborough
- London
Work Type
- Hybrid
- 2 days in-office and 3 days remote
Experience Level
- Senior Manager
Benefits
- Up to £5,000 in funding for external qualifications
- Competitive pension and performance-based bonus schemes
- 25 days of annual leave, increasing with tenure
- Option to buy 5 additional days of leave
- Private medical insurance
- Enhanced parental leave
About the Company
- We’re on a mission to be a force for good in lending.
- Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list.
Equal Opportunity
- We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
- We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
- Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
- Capital One is committed to diversity in the workplace.
- If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
- For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
- Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
- Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).