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About the Role
You will own the end-to-end lifecycle of externally-facing AWS services, defining the technical vision and product strategy, through architecture and launch, to driving adoption and operational excellence. This role is for someone who thrives on complexity, brings deep full-stack technical fluency, and craves impact at scale, shaping how Australia's national security community operates for the next decade.
Responsibilities
- Own the end-to-end product lifecycle for externally-facing AWS services in the region, defining service vision, strategy, technical requirements, and roadmaps, while driving capacity planning and service performance.
- Define and prioritise product roadmaps by engaging directly with external technical customers (engineers, architects, IT professionals), analysing usage data, service performance metrics, and competitive dynamics to anticipate where customers need to go next.
- Partner deeply with engineering teams on architecture decisions, evaluating proposals across performance, scalability, latency, and security trade-offs.
- Define detailed technical requirements and hold engineering to high standards for service quality.
- Serve as the Voice of the Customer distilling requirements from diverse sets of technical customers, understanding how the service integrates into their architectures, and generalising needs across customer personas to define the right product direction.
- Own service adoption and operational excellence driving awareness, adoption, and performance optimisation with customers.
- Own customer escalations, and service communications until issues are resolved.
- Collaborate across engineering, design, finance, sales, legal, and operations to align stakeholders, make smart trade-offs, and deliver outcomes that balance customer value with business sustainability.
Requirements
- Applicants must be Australian citizens.
- Must hold or be eligible to obtain an Australian Government Security Clearance.
- Must be able to successfully complete an Organisational Suitability Assessment.
- 5+ years of product or program management, product marketing, business development or technology experience.
- Experience with feature delivery and tradeoffs of a product.
- Experience contributing to engineering discussions around technology decisions and strategy related to a product.
- Experience managing technical products or online services.
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.
Skills
- Deep full-stack technical fluency
- Experience in building and driving adoption of new tools
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience with AWS services or other cloud offerings
- Experience in sovereign cloud, government, or regulated environments
Location
- Melbourne
- Sydney
- Canberra
Work Type
- Relocation support for candidates moving from other states
Experience Level
- Senior
Education Level
- MBA
Benefits
- Relocation support
About the Company
- The Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new cloud infrastructure and services offerings to customers across every industry and of every size, including startups, enterprises, and public sector organisations.
- Amazon values inclusive experiences.
- In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Equal Opportunity
- Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.