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About the Role
Blockit is seeking a Customer Success Manager to lead activation, adoption, and retention across our customer base. You will personally work with every contracted account we have, partnering with our onboarding specialist to run pilots, fix problems, drive adoption, and surface expansion signals for the GTM team. You will be the voice that carries customer feedback back into the product.
Responsibilities
- Lead Enterprise onboarding, pilots, and rollouts end to end.
- Serve as the primary contact for inbound support and agent-behavior feedback via email and Slack.
- Handle churn with a real save motion.
- Build the machine: usage and retention reporting, templates, runbooks, and the QA loop behind our AI support agent.
Requirements
- 3+ years in customer success, account management, or solutions.
- Founding or first-CS-hire experience is a strong plus.
- Technically curious and unafraid of the stack.
- Comfortable with data and quick to learn.
- Commercially aware.
- Exceptional writer.
- Organized to a fault, with high agency and no ego about scope.
- Experience with horizontal productivity tools is a bonus.
- A network in venture capital, private equity, or professional services is a bonus.
Skills
- Customer Success
- Account Management
- Solutions
- Onboarding
- Adoption
- Retention
- Support
- Feedback
- Churn Management
- Reporting
- Data Analysis
- Technical Acumen
- Commercial Awareness
- Writing
- Organization
- Productivity Tools
- Venture Capital
- Private Equity
- Professional Services
Experience Level
- 3+ years
About the Company
- Blockit is a Sequoia-backed AI time agent.
- It learns your preferences and can autonomously coordinate meetings to any degree of complexity.
- Blockit is the foundation of a massive platform of AI agents that will have access to the world's time.
- The more people who continue to link their calendars to the agent, the more powerful our network becomes.