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About the Role
This is a varied, hands-on IT Support Engineer role covering service desk, device management, site technology support, and continuous improvement across a growing estate. You will join a technology team that values curiosity and initiative, with the scope to develop your skills beyond traditional support into endpoint engineering, operational technology, and project delivery.
Responsibilities
- Manage and resolve service desk tickets across the full incident and service request lifecycle, providing first and second-line support to users.
- Support users on Windows, macOS, Microsoft 365, and mobile devices, troubleshooting hardware, software, connectivity, and account issues.
- Administer endpoint management activities using tools including Microsoft Entra ID, Intune, and JAMF, and support joiner, mover, and leaver processes.
- Maintain accurate IT asset records and support device provisioning, deployment, and disposal.
- Travel to gym sites as needed to support technology installations, new gym openings, and on-site fixes.
- Create and maintain support documentation and knowledge base articles to improve self-service and reduce repeat incidents.
- Liaise with external vendors and suppliers to support issue resolution and day-to-day service delivery.
- Contribute to service improvement initiatives, including opportunities for standardisation and automation.
Requirements
- Proven experience in an IT support or service desk role, with hands-on incident and service request management.
- Experience supporting Windows and macOS devices in a professional environment.
- Working knowledge of Microsoft 365 and basic networking concepts.
- Experience with user account administration and endpoint support.
- Strong communication skills and a customer-first approach to technical support.
- Ability to manage a varied workload, prioritise effectively, and work independently.
Skills
- Windows
- macOS
- Microsoft 365
- Mobile devices
- Microsoft Entra ID
- Intune
- JAMF
- IT asset management
- Endpoint management
- Service desk ticketing
- Incident management
- Service request management
- Networking concepts
- User account administration
- Communication skills
- Customer service
Location
- Hybrid - 3 days per week in Clapham Junction
Work Type
- Hybrid
- Full-time
Experience Level
- Proven experience in an IT support or service desk role
About the Company
- We're not like any other gym company; we are The Gym Group, a place where you can #BeYouWithUs and perform to your absolute best.
- We are successful; by membership we're the 2nd largest gym business in the UK and the 4th largest in Europe.
- We hire people with real passion, positivity and enthusiasm which motivates and inspire those around them.
- We actively invest in our employees; it's so important to us that our people can thrive in our environment and can make the most of the flexibility and support we offer to all of our teams.
Equal Opportunity
- At The Gym Group, we are committed to creating an inclusive environment where everyone can #BeYouWithUs.
- We welcome applications from people of all backgrounds, identities, and experiences.
- We actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment.
- We want this to be a match that works for you as much as for us.