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About the Role
We are looking for dynamic, extraordinary people with a passion for providing outstanding service and financial solutions to our members. As our members first point of contact, you'll be the pleasant, professional, and friendly face of Velocity, providing exceptional service and leading by example, conducting financial transactions, and educating our members about products and services that will enhance their financial well-being.
Responsibilities
- Conducting financial transactions
- Educating members about products and services that will enhance their financial well-being
- Leading by example
Requirements
- Minimum of 6 months cash handling and customer service experience
- Excellent communication skills
- Proficiency in using common office applications and office equipment
- Passion for providing outstanding customer service and a positive attitude
- Experience controlling negotiable instruments
- Ability to work in a fast-paced environment with high attention to detail and decision-making skills
- Effective time management including the ability to prioritize responsibilities and organize work tasks
- Skilled in diffusing escalations in a positive manner and effectively resolving member concerns
- Adaptable to a productive team environment where knowledge is shared and feedback and coaching are welcomed
- Strong leadership skills with the ability to motivate, influence, and promote teamwork
- Flexibility to work branch hours including Saturdays
Skills
- Cash handling
- Customer service
- Communication skills
- Office applications
- Office equipment
- Controlling negotiable instruments
- Attention to detail
- Decision-making skills
- Time management
- Prioritization
- Organization
- Conflict resolution
- Teamwork
- Leadership
- Motivation
- Influence
- Promoting teamwork
Location
- North Austin Branch - Austin, TX
Work Type
- Full-time
Experience Level
- Minimum of 6 months cash handling and customer service experience
Salary/Compensations
- Undisclosed
Benefits
- Medical/dental/vision
- 401(k) with matching
- Flexible spending accounts
- Generous paid time off
- Company-paid life insurance and disability
- Referral bonuses
- Paid holidays
- Discounted gym membership
- Tuition reimbursement
- Training and ongoing coaching
- Opportunities for career growth
- Employee reward and recognition system
- Employee and family events
About the Company
- At Velocity, we are committed to upholding our mission of providing our community with personalized service and unique value as their local banking alternative.
- We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of People Helping People to continue to drive our vision of making a positive impact on our members and their financial goals.
Equal Opportunity
- Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.