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About the Role
The Manager, Business Analysis analyzes business requirements, consumer insights, and operational needs to support Coke ON product and transformation initiatives. The role translates business goals into functional requirements, process improvements, and measurable outcomes, working across the business and technical sides of the Coke ON organization to ensure business intent is captured with precision, decisions are grounded in data, and outcomes are tracked and measurable.
Responsibilities
- Gather and analyze business requirements from product, marketing, and operations stakeholders.
- Translate business goals into clear functional requirements and user stories for delivery teams.
- Analyze consumer, transaction, and campaign data to generate insights that inform product and business decisions.
- Define success metrics and track outcomes of product features and business initiatives.
- Identify process improvement opportunities and support their design and implementation.
- Support business cases, prioritization analyses, and performance reporting for the Coke ON portfolio.
- Facilitate alignment between business stakeholders and technical teams on scope and requirements.
Requirements
- 5+ years of experience in business analysis, product analysis, or related roles, ideally in digital products or consumer platforms.
- Strong analytical skills, including proficiency with data analysis and visualization tools.
- Experience writing functional requirements and working in Agile delivery models.
- Strong communication and facilitation skills across business and technical teams.
- Business-level Japanese and English required.
Skills
- Data analysis
- Data visualization
- Marketing automation
- ML
- AI applications
- Functional requirements writing
- Agile delivery models
- Communication
- Facilitation
Location
- Tokyo, Japan
Work Type
- Onsite
Experience Level
- 5+ years
About the Company
- The Coca-Cola Company is evolving into a more digital-first, data-driven enterprise to fuel sustainable growth, increase speed to market, and unlock new sources of value.
- Within the Japan & South Korea Operating Unit (JKOU), Coke ON is a unique digital asset in the global Coca-Cola system: Japan's proprietary consumer loyalty platform operating on the world's highest-density vending machine network.
- JKOU is transforming Coke ON from a vending loyalty app into an omnichannel consumer engagement platform — personalizing rewards and content at the individual user level, expanding loyalty beyond vending, gamifying the experience, and building brand-led communities.
- We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference.
- We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves.
- We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve.
- We believe that our culture is one of the reasons our company continues to thrive after 130+ years.