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About the Role

The Media Sales Support Representative will support the Japan market and provide coverage across the broader Asia region. This role is accountable for assisting the Reuters Sales organization with general sales-related matters, business policy, and procedural issues, acting as a trusted partner to Account Managers.

Responsibilities

Serve as the primary resource for sales and account management teams across Japan and Asia to understand content/product offerings, business policies, order processing, credits, and procedures — and assist in problem solving on all issues
Permission prospective clients for trials based on Account Manager requests
Complete and update regulatory documentation for governmental and corporate clients, including Japan-specific compliance requirements
Support administrative tasks relating to order fulfilment (new sales, cancellations, renewals, etc.)
Input billing information (products, pricing, billing address, etc.) into relevant systems, supporting the quote-to-billing process
Escalate and follow up on client billing and invoicing issues, including Japan-specific e-invoicing requirements (Qualified Invoice System / T-number registration, JCT compliance)
Maintain client data (contacts, addresses, service changes, etc.) in relevant systems
Ensure pipeline accuracy and support monthly forecast processes by reviewing and validating pipelines created by Account Managers
Engage with the Commercial Policy team to support contract fulfilment and compliance
Ensure procedure changes are implemented and followed to maximise efficiency and deliver quality service across all order-to-cash processes
Train, interact, and provide analytics (usage) with customers in Japan and across Asia via phone and email on an as-needed basis
Share best practices and knowledge related to new products and sales process improvements across the Asia region
Provide logistical support for regional sales meetings and other events as needed
Act as a regional coverage point for Asia-based teams, collaborating with global Sales Support colleagues to ensure consistent service delivery

Requirements

At least 3 years of experience in a business operations, sales support, order management, or customer service function — ideally in a media, information services, or B2B environment
Strong communication skills (written, oral, presentation) in both Japanese and English
Exceptional organisational skills, attention to detail, and a high degree of accuracy
Excellent problem-solving and analytical skills with the ability to resolve standard and complex client issues
Ability to troubleshoot and make sound decisions based on knowledge of business objectives
Customer-oriented mindset with the ability to work both independently and collaboratively in a team environment
Comfort working in a complex and dynamic environment, managing multiple priorities across regions and functions

Skills

Japanese
English
Salesforce
SAP

Location

Tokyo

Work Type

Hybrid

Experience Level

3+ years

Benefits

Hybrid Work Model (2-3 days a week in the office)
Flexibility & Work-Life Balance (Flex My Way policies, work from anywhere for up to 8 weeks per year)
Career Development and Growth (Grow My Way programming, skills-first approach)
Industry Competitive Benefits (flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, resources for mental, physical, and financial wellbeing)
Social Impact (two paid volunteer days off annually, pro-bono consulting projects, ESG initiatives)
Making a Real-World Impact

About the Company

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
We serve professionals across legal, tax, accounting, compliance, government, and media.
Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.
Join us and help shape the industries that move society forward.

Equal Opportunity

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.