Office Operations & Customer Service Coordinator
ServiceMaster Restore 9169 - Valley Stream · NY, US
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About the Role
ServiceMaster by GBS is seeking a reliable, organized, and tech-savvy professional to join our office team. This is an important position in a fast-moving restoration company that helps people when their homes and businesses have been damaged by disasters. The office plays a major role in keeping jobs organized and ensuring customers are taken care of. We are looking for someone with prior office, customer service, or administrative experience who is ready to learn, take ownership, and grow with the company.
Responsibilities
- Answer phones, emails, and customer inquiries.
- Provide professional and helpful customer service.
- Help coordinate jobs, crews, appointments, and schedules.
- Enter and maintain information in company software.
- Learn and work with multiple programs and systems.
- Assist with QuickBooks and other office/accounting tasks.
- Communicate with customers, field employees, insurance representatives, and management.
- Follow up on outstanding items and ensure completion.
- Help keep daily office operations organized.
- Take ownership of responsibilities and see them through to completion.
Requirements
- Previous office, customer service, administrative, or business experience preferred.
- Strong computer and technology skills.
- Excellent communication and customer service skills.
- Strong organization and attention to detail.
- Ability to learn new software and processes quickly.
- Strong work ethic, integrity, and follow-through.
- Ability to commute to our Valley Stream location.
Skills
- Tech-savvy
- QuickBooks experience is a strong plus
- Experience with CRM, scheduling, accounting, or other business software is also valuable
- Strong computer and technology skills
- Excellent communication and customer service skills
- Strong organization and attention to detail
- Ability to learn new software and processes quickly
- Strong work ethic, integrity, and follow-through
Location
- Valley Stream, NY
Work Type
- Full-Time
- Monday–Friday
- 40 Hours/Week
Experience Level
- Some prior office, customer service, or administrative experience preferred
- Looking for a long-term opportunity and willing to grow with the company
Salary/Compensations
- Competitive salary
Benefits
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
About the Company
- ServiceMaster by GBS is a fast-moving restoration company. We help people when their homes and businesses have been damaged by water, fire, mold, and other disasters.
- Restoration is about more than repairing buildings. We restore people's lives.
- Our customers are often dealing with stressful and unexpected situations.