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About the Role
As a Product Manager for Platform Services in Japan, you'll be responsible for the operational stability, configuration accuracy, and day-to-day behavior of Japan's platform workflows. We are looking for a hands-on technical specialist with deep functional knowledge of Japan's GDS and supplier ecosystem who can interpret upstream behavior, execute configuration updates with precision, and maintain data accuracy. You will provide critical hands-on support to operationalize Japan workflows, respond to market nuances quickly, and ensure every workflow impacting Japan is stable, accurate, and aligned with Japan Finance and Operations.
Responsibilities
- Execute workflow updates, configuration changes, and hands-on testing for Japan's domestic OBT connections, JREast integrations, and local supplier APIs
- Translate Japan workflow logic into MBO configuration rules and ensure correct financial posting behavior
- Maintain and update the Japan Hotel Master by validating monthly JLAN files and correcting mapping gaps
- Monitor, validate, and troubleshoot Adyen → TINA payment and refund flows, identifying webhook failures and tracking event queues
- Conduct end-to-end supplier integration testing (SIT) with ANA, JLAN, JREast when they introduce system changes
- Interpret Japanese-language API documentation and translate behavioral requirements into system updates
- Update mapping tables, workflow rules, and posting logic in TINA based on product requirements
- Investigate ingestion issues across Amadeus, FCM Booking Japan, OBT, and MBO systems
- Trace booking, fare, and payment data flows to identify where data breaks, mismatches, or missing fields occur
- Document root cause analysis with replication steps and recommended fixes
- Respond to Operations and Finance queries with clear bilingual guidance
- Maintain accurate workflow documentation in Japanese and English
- Provide structured updates on investigations, workflow clarifications, and configuration changes
Requirements
- Bachelor's degree in Information Systems, Computer Science, Finance Technology, or related discipline
- 5–7 years' experience in product, systems, or operational support, ideally within travel, financial, or mid/back-office environments
- Deep hands-on experience with Amadeus, including Japan market workflows and carrier-specific behaviors
- Business-level Japanese proficiency (spoken and written) for direct collaboration with Japan stakeholders
- Able to read and interpret Japanese supplier API documentation, test scenarios, and system behavior
- Strong ability to translate Finance requirements into mid/back-office configuration rules and workflow behaviors
- Demonstrated strength in issue investigation and delivering structured root-cause analysis
- Configuration execution expertise with ability to validate mapping, posting rules, and booking behavior
- Strong documentation discipline and ability to communicate clearly with Finance, Operations, and Product teams
- Detail-oriented problem solver who can break down ambiguous issues into clear root causes
- Ability to maintain strong relationships with Japan teams while guiding them through process or configuration changes
Skills
- Amadeus
- Japan market workflows
- Carrier-specific behaviors
- Japanese language proficiency
- Japanese supplier API documentation interpretation
- Finance requirement translation
- Mid/back-office configuration rules
- Workflow behaviors
- Issue investigation
- Root-cause analysis
- Configuration execution
- Mapping validation
- Posting rules validation
- Booking behavior validation
- Documentation
- Communication
Location
- Japan
Work Type
- Onsite
Experience Level
- 5-7 years
Education Level
- Bachelor's degree in Information Systems, Computer Science, Finance Technology, or related discipline
Benefits
- Paid annual leave
- Travel industry perks
- Access to legendary Buzz Nights
- Opportunity to attend annual Global Gathering event
- Career advancement opportunities locally or globally
About the Company
- FCM combines cutting-edge technology with a people-centric mindset to transform our clients' travel programmes.
- Globally & locally connected, fun & energetic, flexible, and a little unconventional; that's our FCM way!
- We are fiercely proud of our company culture.
- Our employees are difference makers.
- We are unconventional, always flexible, and globally connected.
- Come as you are, dream outrageously big, and help us transform the world of business travel.
Equal Opportunity
- We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself