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About the Role
The Dynamics 365 CRM Developer partners with business, technology, and delivery teams to deliver customer-focused solutions on the Microsoft Dynamics 365 platform. This role contributes to CFS’s strategic priorities of improving customer, advice, and retirement outcomes, encouraging the use of AI and emerging technologies to drive innovation, efficiency, and continuous improvement.
Responsibilities
- Design and build solutions across Dynamics 365 Customer Service, Sales, Customer Insights - Journeys, Customer Insights - Data, Power Platform, Microsoft Fabric and Microsoft Copilot Studio.
- Design Dataverse data models, entity relationships, security roles, business rules, and develop secure integrations with enterprise services, APIs and third-party applications.
- Support data migration, reconciliation, validation and data-quality remediation, while managing ALM, solution packaging, CI/CD pipelines and deployment governance using Azure DevOps or GitHub.
- Contribute to solution design, technical documentation, troubleshooting and production support, collaborating with architects, functional consultants, testers, and business stakeholders to translate requirements into scalable and maintainable solutions.
Requirements
- Demonstrated experience developing solutions using Microsoft Dynamics 365 and Power Platform, including delivery across Sales, Customer Insights Journeys (Marketing) and/or Customer Service.
- Strong capability building CRM solutions across areas such as case management, complaints management, workflow automation, sales pipeline management, campaign management and real-time journey orchestration.
- Hands-on experience with Dataverse, data modelling, model-driven apps, plug-ins, Power Automate, APIs, security roles, access controls and secure development practices.
- Experience applying ALM and CI/CD practices for Power Platform solutions.
- Strong problem-solving, communication and stakeholder engagement skills.
- Experience in financial services or other regulated environments is highly desirable.
- Experience with Customer Insights - Journeys and Customer Insights - Data is highly desirable.
- Experience with Microsoft Fabric is highly desirable.
- Experience with Python is highly desirable.
- Experience with Power Apps is highly desirable.
- Experience with Power Pages is highly desirable.
- Experience with React is highly desirable.
- Experience with JavaScript is highly desirable.
- Experience with TypeScript is highly desirable.
- Experience with responsive design is highly desirable.
- Full work rights in Australia are required.
- Background checks will be completed prior to final candidate confirmation.
Skills
- Microsoft Dynamics 365
- Power Platform
- Dataverse
- Data modelling
- Model-driven apps
- Plug-ins
- Power Automate
- APIs
- Security roles
- Access controls
- Secure development practices
- ALM
- CI/CD practices
- Problem-solving
- Communication
- Stakeholder engagement
- Microsoft Fabric
- Python
- Power Apps
- Power Pages
- React
- JavaScript
- TypeScript
- Responsive design
Location
- Sydney
Work Type
- Hybrid working model
Benefits
- Additional day for your birthday
- Access to CFS Employer Super
- Life Leave - 3 days per annum
- Access to Sonder (medical, mental health, safety support)
- Access to Corporate rates with BUPA Health Insurance
- Trusted coaching and counselling services
About the Company
- CFS knows that the foundation of our success lies in our exceptional people.
- We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential.
- Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.
- At CFS, you'll be working among the very best in the wealth management industry.
- It's an inspiring environment that encourages development and celebrates success.
- At CFS we are committed to creating a thriving environment where individuals can flourish.
- We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce.
- We believe that when you can truly be yourself, you can unlock your full potential.
Equal Opportunity
- CFS is committed to creating a thriving environment where individuals can flourish.
- We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce.
- We believe that when you can truly be yourself, you can unlock your full potential.