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About the Role
The LCS Sub-Regional Business Manager is responsible for overall business performance, customer outcomes, talent development, and operational execution within a designated North American Sub-Region. This role owns revenue growth, operational excellence, employee engagement, delivery quality, and market expansion while ensuring a consistent "One LCS" experience across Lifecycle Services offerings.
Responsibilities
- Own sub-region revenue, standard margin, and billable hours of direct team.
- Drive market expansion of COR offerings within existing accounts.
- Develop and execute sub-region business plans aligned with North America LCS strategy.
- Manage financial forecasting, resource planning, and business performance reviews.
- Maximize LCS account share and the success of the entire LCS portfolio at an account to achieve "One LCS."
- Ensure excellence in projects to contracts, transactional and call-out to contract, and lead offerings that lend to LCS expansion.
- Accountable for customer satisfaction and delivery performance across all COR LCS engagements within the sub-region.
- Lead escalation management and resolution of significant delivery or customer issues.
- Drive adherence to Lifecycle Services delivery methodologies, quality standards, ASP requirements, and in-market delivery models.
- Promote consistent execution of the Rockwell delivery model and operational best practices, focusing on labor share, domain expertise development, and engineering tool awareness and consolidation.
- Lead through subordinate managers and functional leaders.
- Develop workforce capabilities, technical depth, succession plans, and leadership pipelines for direct staff.
- Manage sub-region staffing strategy, resource allocation, workforce planning, and skills development for all of COR LCS in the sub-region.
- Drive employee engagement, mentoring, coaching, and career development.
- Build a culture of accountability, collaboration, inclusion, and continuous improvement.
- Partner closely with BU Commercial, RSSDs, TBL's, and Sales teams to identify and capture growth opportunities.
- Support strategic account planning, Win Strategy process, and customer engagement activities.
- Expand service penetration and drive lifecycle value creation within existing customer relationships.
- Drive trusted advisor relationships with customer leadership teams and convert these to expanded Rockwell value to the account.
- Ensure compliance with delivery quality standards and operational governance requirements.
- Drive productivity plans and balance skills vs volume in the sub-region, assessing volume of WSC, Frontlog, Backlog, and closure to organizational effectiveness.
- Balance customer demand with workforce skills and capacity to achieve strategic priorities.
- Leverage shared resources in all COR NA businesses as well as GEBS, GCC for efficient project execution.
Requirements
- Bachelor's degree or equivalent years of experience.
- 8+ years of leadership experience in industrial automation.
- Experience leading through subordinate managers and indirect organizations within a large enterprise.
- Strong financial management and business operations expertise.
- Proven capability to drive organizational performance through metrics and accountability.
- Strong customer relationship and executive engagement skills.
- Ability to influence across matrixed organizations.
- Strong strategic planning and execution capabilities.
Location
- North America
Work Type
- Hybrid
Experience Level
- 8+ years of leadership experience
Education Level
- Bachelor's degree
Salary/Compensations
- USD $172,160.00 - $215,200.00 with an annual target bonus of 8% of base salary.
- CAD $156,800.00 - $182,933.33 with an annual target bonus of 8%.
Benefits
- Health Insurance including Medical, Dental and Vision (USA)
- 401k (USA)
- Paid Time off (USA)
- Parental and Caregiver Leave (USA)
- Health Insurance including Medical and Dental (Canada)
- Health Care Spending Account (HCSA – dependent on the plan chosen) (Canada)
- Employee Assistance Program (EAP) (Canada)
- Retirement plans (Canada)
- Paid Time off (Canada)
- Volunteering Time off (Canada)
- Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP) (Canada)
- Employer Paid DC Pension (Canada)
- Maternity and Parental Leave Top-Up (Canada)
- Fitness Reimbursement Program (Canada)
- Flexible Work Schedule
About the Company
- Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile.
- With more than 28,000 employees, Rockwell Automation is a place for makers, forward thinkers, and problem solvers looking to do their best work.
Equal Opportunity
- We are an Equal Opportunity Employer including disability and veterans.
- If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.