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About the Role
We are seeking a Lead Technical Writer to manage and enhance an established documentation set for Agentforce Operations, including Help and Developer Documentation. This role involves driving content strategy for a fast-paced, AI-driven product area within Salesforce, requiring close collaboration with engineering and product teams.
Responsibilities
- Create and maintain documentation for Agentforce Operations' agentic workflow platform, working directly with product and engineering teams.
- Quickly learn and iterate on documentation for a product built outside Salesforce's traditional conventions.
- Update established documentation and translate startup-speed processes into clear, usable content.
- Partner with stakeholders across a newly forming org structure to proactively identify ownership.
- Staff cross-functional prototyping pods to co-create content, develop UI labels and user assistance in code, and validate solutions.
- Use AI tools for content creation, review, and research to work at the speed the org requires.
- Navigate cultural integration between a startup mindset and Salesforce's documentation standards, advocating for customer needs.
- Adapt continuously as the org's acquisitions, priorities, and leadership structure evolve.
Requirements
- 5+ years of professional technical writing experience, ideally including developer or API documentation.
- Demonstrated ability to maintain and scale existing documentation architecture and strategy while continuously adapting to new product features.
- Strong appetite for ambiguity; comfortable operating without a finalized org chart or roadmap.
- Experience working directly with engineers/founders in a fast-paced, startup-like environment.
- Prior startup or M&A-integration experience is a strong plus.
- Excellent stakeholder-management skills; able to build trust quickly with teams that may be skeptical of 'corporate' process or formal technical writing.
- Growth mindset with genuine flexibility to reprioritize week to week.
- Experience using AI tools for content creation and research.
- Experience with Claude Code, Codex, Cursor, Markdown, and Git.
Skills
- Technical writing
- Developer documentation
- API documentation
- Content strategy
- Stakeholder management
- AI tools for content creation
- AI tools for research
- Claude Code
- Codex
- Cursor
- Markdown
- Git
- Agentic workflow
- Process automation
- AI/agent-building tools
Location
- Select cities within the San Francisco and New York City metropolitan area
Work Type
- Full-time
Experience Level
- Lead
- 5+ years of professional technical writing
Salary/Compensations
- $143,400 - $216,900 annually
- $172,200 - $236,700 annually in select cities within the San Francisco and New York City metropolitan area
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- Agentforce Operations (AFO) is part of Salesforce, built to develop and foster AI-native technologies at start-up speed, leveraging the full power of Salesforce.
- Originating from the acquisition of Regrello, the team brings its own product culture, cadence, and technical stack.
- This is a unique opportunity to shape documentation and content practices for a fast-moving, expanding AI-driven product area within Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and strives to create a workplace that’s inclusive and free from discrimination.
- Workplace discrimination is illegal.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
- Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.