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About the Role

Salesforce is seeking a Senior Director of Architecture & Innovation to lead a multi-layered organization of Core Technical and Enterprise Architecture leaders. This role requires a leader who can anticipate future trends, develop strategic viewpoints, mobilize teams, and translate emerging technology into clear choices for customers and the field. The position involves engaging with executive customers, debating deep architectural concepts, strategizing with sales leadership, and providing executive updates. The leader will guide teams in responsible AI governance, platform activation, data preparation, and reimagining customer experiences with new technologies. A key aspect is creating leverage by turning learnings into reusable patterns and guidance for the entire organization.

Responsibilities

Lead and develop a multi-layered organization of frontline leaders and senior architects.
Create a high bar for technical excellence, customer impact, pace, accountability, and executive presence.
Build an environment where teams are encouraged to challenge assumptions and experiment thoughtfully.
Develop strong leaders who can independently run their businesses while operating as one integrated architecture organization.
Attract, grow, and retain exceptional architecture talent while creating clear opportunities for career development and succession.
Establish clear, proactive perspectives on architectural questions customers face across AI, data, security, governance, integration, platform strategy, emerging technology, and digital experiences.
Anticipate where customer architecture is heading and ensure the organization is prepared to lead those conversations.
Move quickly from signal to insight to action, without waiting for perfect information.
Translate complex technical shifts into simple frameworks, reference architectures, patterns, and recommendations.
Ensure the organization consistently connects architectural decisions to business outcomes, platform strategy, and the customer's path to production.
Serve as a trusted architecture executive for strategic customers navigating complex transformation decisions.
Lead conversations that help CIOs, CTOs, CDOs, CISOs, and other technology leaders understand choices, tradeoffs, risks, and opportunities.
Elevate conversations beyond products and features to how the customer's technology landscape must evolve for an agentic enterprise.
Create confidence when the answer is complex, multiple technologies are involved, or the path forward is not yet obvious.
Step into critical opportunities and escalations with urgency, clarity, and strong executive judgment.
Lead and participate in key customer on-sites, SICs, and workshops, as well as conferences.
Ensure architecture teams create the clarity required before hands-on building begins.
Partner closely with Builder leadership so Builder teams enter engagements understanding the architecture, key decisions, dependencies, and definition of done.
Maintain a clear distinction between architectural leadership and hands-on implementation while ensuring the two motions operate seamlessly together.
Identify architectural blockers early and mobilize the right teams to resolve them.
Help create repeatable patterns that move customers faster from strategy and experimentation to production.
Operate as a deeply trusted partner to Sales, Solutions, Builders, Success, Product, Engineering, and other specialist organizations.
Bring teams together around the customer problem rather than organizational boundaries.
Create clear roles and handoffs while maintaining shared accountability for the customer outcome.
Partner with peers generously to make every team around the customer stronger.
Surface patterns from the field to Product and Engineering, and help translate product direction back into actionable guidance.
Make exceptional work visible and reusable across CBS and Salesforce.
Identify the ideas, architectures, customer lessons, and innovations that should be elevated beyond an individual engagement.
Turn field learning into executive-ready narratives, POVs, reusable assets, and scalable enablement.
Create mechanisms for architects to share ideas, challenge one another, and continuously raise the technical bar.
Give individual architects and leaders visibility for their work, and create opportunities for the team's strongest voices to influence customers, the field, and our product strategy.
Maintain strong communication with senior leadership on customer signals, architectural trends, emerging risks, team priorities, and opportunities.
Distill a complex portfolio of work into the few things executives need to understand and act on.
Bring recommendations, not just updates.
Surface issues early, frame tradeoffs clearly, and propose a path forward.
Build trust through transparency, strong judgment, and consistent follow-through.
Represent the organization with credibility at every level, from deeply technical teams to Salesforce executives and customer C-suites.

Requirements

Proven experience leading leaders and senior technical talent through change.
Deep understanding of enterprise architecture and modern technology landscapes, including cloud platforms, data, AI, integration, identity, security, governance, APIs, and modern application and experience architectures.
Exceptional ability to communicate complex technical topics with senior customer and internal executives.
Understand that architecture exists to enable a business outcome.
Ability to connect technical choices to value, risk, speed, adoption, and long-term platform strategy.
Intellectually curious and proactive.
Comfortable developing perspectives on where technology and customer needs are heading and making recommendations.
Operate with urgency, identify what needs to happen, mobilize the right people, and move.
Comfortable making progress in ambiguity and adjusting as new information emerges.
Exceptional collaborator who builds trust across organizational boundaries.
Ability to align strong leaders with different priorities around a common outcome without relying on hierarchy.
Ability to manage a complex portfolio upward, surface what matters, make risks visible early, amplify the work of your team, and consistently bring senior leaders clarity and recommendations.
Passionate about developing leaders and creating an environment where exceptional technical talent can do the best work of their careers.

Skills

AI
CRM
Enterprise Architecture
Cloud Platforms
Data Management
Integration
Identity Management
Security
Governance
APIs
Application Architecture
Experience Architecture
Executive Presence
Customer Acumen
Business Acumen
Strategic Thinking
Problem Solving
Collaboration
Communication
Leadership

Location

California
New York
Boston
Chicago
Seattle
Washington DC

Work Type

Full-time

Experience Level

Senior Director
Senior

Salary/Compensations

$223,860 - $299,390 annually
$246,120 - $329,210 per year in California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC

Benefits

Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Salesforce believes in equality for all and is committed to creating a workplace that’s inclusive and free from discrimination.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.