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About the Role
You will be the first and last point of contact for our guests, delivering warm, professional service and ensuring a seamless stay. This is a hands-on, guest-focused role suited to someone who enjoys variety and a fast-paced hotel environment.
Responsibilities
- Welcome guests, check-in and check-out using Opera PMS
- Handle guest enquiries, requests and complaints efficiently
- Assist with group arrivals and departures
- Operate phones, process payments and balance transactions
- Promote Accor loyalty programs and hotel services
- Support luggage handling, wake-up calls and guest assistance
- Work collaboratively with hotel and precinct teams
Requirements
- Previous customer service or hotel experience is preferred
- Strong knowledge of OPERA is advantageous
- Strong communication and customer service skills
- A genuine passion for guest service and hospitality
- Ability to multitask and remain calm under pressure
- Flexible availability, including nights, weekends and public holidays
- Have full working rights in Australia
Skills
- Opera PMS
- Communication skills
- Customer service skills
Location
- Sydney Olympic Park
Work Type
- Permanent
- Part-Time
Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
About the Company
- At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued.
- As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.
- At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis.
- Each offering a distinct guest experience while sharing a unified team spirit.
- Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.
- As part of this precinct, you’ll be joining a collaborative, high-energy team that thrives on diversity, creativity, and genuine connection.
- We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.