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About the Role
Manage exceptional events, inspire a high-performing team, and create memorable guest experiences as an Assistant Banquets Manager. You will be a hands-on leader, overseeing event delivery from preparation to guest departure, and serving as a key client contact.
Responsibilities
- Lead, coach, and motivate the Banquets team, fostering accountability, teamwork, and the Sofitel Heartist attitude.
- Oversee event requirements, equipment, and service standards for accurate and efficient function delivery.
- Collaborate with Conference & Events, Kitchen, and other departments for seamless event execution.
- Build strong client relationships and manage inquiries, requests, feedback, and challenges.
- Roster and deploy the team to meet event needs while managing labor costs and supporting revenue targets.
- Identify opportunities to enhance guest experience and maximize food and beverage revenue.
- Ensure accurate event charging and timely completion of accounts.
- Support team member onboarding, development, and performance through communication, coaching, and feedback.
- Maintain high standards of presentation, hygiene, cleanliness, food safety, and operational compliance.
Requirements
- Proven experience leading and developing teams in a busy events or hospitality environment.
- Strong knowledge of banquet and conference operations, including function set-up, service, and event logistics.
- Confidence managing client relationships and resolving challenges in the moment.
- Strong commercial awareness, with an understanding of labor management, revenue generation, and cost control.
- Excellent organization, communication, and attention to detail.
- A natural ability to lead by example, coach others, and create a high-performing team.
- A genuine passion for luxury hospitality and personalized service.
- An understanding of food safety, hygiene, allergens, and dietary requirements.
- Flexibility to work across a rotating roster, including weekends and public holidays.
- A current RSA.
- Experience in a luxury or five-star hotel will be highly regarded.
Skills
- Team Leadership
- Event Management
- Client Relationship Management
- Commercial Acumen
- Operational Management
- Food & Beverage Operations
- Team Development
- Communication
- Attention to Detail
- Problem-Solving
Location
- Sydney
Work Type
- Permanent
- Full-Time
Experience Level
- Leadership
Benefits
- Exclusive hotel and dining benefits
- Tailored learning and development
- Opportunities to build career across global network
About the Company
- Sofitel Sydney Darling Harbour is Sofitel’s flagship hotel in the Pacific, located on Sydney’s vibrant waterfront.
- Features 590 rooms and suites, four bars and restaurants, an award-winning infinity pool, and luxury spa.
- Passionate about developing people, celebrating individuality, and creating growth opportunities within luxury hospitality.
Equal Opportunity
- We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
- We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you.