Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this CASEWORKER COMMUNITY BASED SERVICES role.

Rezi rewrites your resume against City of Toronto's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the CASEWORKER COMMUNITY BASED SERVICES posting at City of Toronto — free, in seconds.

About the Role

The City's Seniors Services and Long-Term Care (SSLTC) Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. CareTO is our brand for the culture change we are investing in for the City's 10 directly operated long-term care homes. The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit.

Responsibilities

Assess client's functional and financial status to determine eligibility.
Interview clients in various locations, e.g. homes, community agencies.
Compile and verify client financial information, may include contacting financial institutions.
Compile client functional information through personal interview, and liaison with client supports and relevant service providers.
Document and cross reference information.
Create individual case files.
Write reports, prepare and evaluate information, including statistics as required.
Complete applications and required forms.
Calculate eligibility for subsidy and service.
Enter data required for computer input.
Edit computer reports and make necessary adjustments.
Provide ongoing assessment, case coordination and monitoring of client's needs on a predetermined basis.
Assist applicants, clients and families to identify and access alternative courses of action when community-based services are not appropriate to the needs of the individual.
Maintain updated records for all client related matters and prepare correspondence and statistical information as per policies.
Make referrals as appropriate and maintain follow up.
Maintain a caseload, meeting re-assessment and monitoring standards.
Deal with urgent situations and new referrals.
Liaise with contracted service providers in the coordination and provision of services to the client as determined in the case plan.
Provide an advocacy role for clients.
Utilize community resources effectively to maximize the client's independence and to enhance the client's quality of life.
Attend/participate in case conferences as required.
Respond to enquiries, complaints or emergency situations involving clients.
Assess situation, present and implement solutions, and complete corresponding documentation.
Maintain current knowledge of legislation, services, resources, policies, programs, procedures and issues affecting clients.
Interpret legislation, departmental and divisional policies and procedures.
Participate in orientation, in-services and ongoing education related to the clients' needs.
Attend team meetings.
Participate on internal/external committees.
Develop and maintain relationships with community agencies and organizations in order to communicate legislation, policy and procedures and reciprocally to keep abreast of services, programs and referrals for clients.
Research, analyze and evaluate information.
Make recommendations regarding divisional policies, procedures, forms etc.
Design and deliver presentations to the public, staff and community groups.
Provide work direction to clerical staff.
Protect the rights of clients and families.

Requirements

Degree or Diploma in Social Services, or an equivalent combination of education and experience in social and community service.
Considerable experience in case planning/co-ordination including performing assessments/reassessments, determining eligibility, monitoring and coordinating of in-home services for seniors.
Experience working in social or community-based services setting.
Knowledge of the Homemakers and Nurses Services Act, and related programs and services legislation.
Knowledge of community agencies and resources.
Ability to establish and maintain effective working relationships with a diverse client population, staff, community agencies and the public.
Ability to communicate effectively both verbally and in writing with clients, staff, and the public.
Ability to work independently and organize time and workload effectively.
Ability to collect data, organize and analyze information and resolve problems.
Knowledge of and ability to work with a quality improvement focus.
Ability to utilize computers and various software packages such as Microsoft Office.
Ability and willingness to work in high risk areas (e.g. infested client homes, hostels etc.).
Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
Ability and willingness to travel and visit clients in various locations in the community.
Selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O.Reg. 246/22).

Skills

Case planning/co-ordination
Performing assessments/reassessments
Determining eligibility
Monitoring and coordinating of in-home services for seniors
Working in social or community-based services setting
Knowledge of the Homemakers and Nurses Services Act, and related programs and services legislation
Knowledge of community agencies and resources
Ability to establish and maintain effective working relationships
Ability to communicate effectively both verbally and in writing
Ability to work independently
Ability to organize time and workload effectively
Ability to collect data, organize and analyze information
Ability to resolve problems
Knowledge of and ability to work with a quality improvement focus
Ability to utilize computers and various software packages such as Microsoft Office
Ability and willingness to work in high risk areas
Ability to support the Toronto Public Service values
Ability and willingness to travel and visit clients in various locations in the community
Ontario Driver's license and/or the ability to travel to various locations in a timely manner

Location

1530 Markham Road, Scarborough, ON M1B 3G4

Work Type

Part-time
Permanent
Hybrid Work option as a possibility

Experience Level

Considerable experience in case planning/co-ordination
Experience working in social or community-based services setting

Education Level

Degree or Diploma in Social Services
Equivalent combination of education and experience in social and community service

Salary/Compensations

$40.08 - $43.91 per hour

About the Company

The City's Seniors Services and Long-Term Care (SSLTC) Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services.
Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses' services.
CareTO is our brand for the culture change we are investing in for the City's 10 directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/).
The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit.

Equal Opportunity

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
Learn more about the City’s commitment to employment equity.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.
Learn more about the City’s Hiring Policies and Accommodation Process.