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About the Role
The Universal Banker serves as a full-service, single point of contact in the branch for SouthState customers’ financial needs, operating in the dual capacity of a Teller and FSR. This role is responsible for providing exceptional customer service in both transactional and account management, seeking to attract, expand, and retain customer relationships and contributing to the bank's financial growth.
Responsibilities
- Serves customers quickly, accurately, efficiently, and confidentially.
- Knows and understands the products and services offered by the Bank.
- Identifies customer needs and expectations and seeks opportunities to expand customer relationships.
- Maintains a neat and professional personal appearance.
- Ensures compliance with all banking regulations, including Regulation CC and Bank Secrecy Act.
- Develops a strong understanding of customer-facing technology and assists customers with self-service options.
- Processes transactions for savings, checking, and loan accounts.
- Maintains a neat and orderly work area.
- Assists in guiding and training new tellers.
- Allows customers access to safe deposit boxes.
- Cashes checks and processes savings withdrawals within assigned limits.
- Sells certified checks.
- Balances transactions daily.
- Services/balances ATM.
- Utilizes the branch capture system.
- Follows policies and procedures for transactions, minimizing operational errors, and maintaining workflow.
- Follows branch security and audit procedures.
- Opens new deposit accounts and handles other services like stop payments and wire transfers.
- Resolves customer problems and complaints with courtesy and discretion.
- Assures branch records, reports, and correspondence are correct and timely.
- Performs Vault Responsibilities or Back-Up Vault Responsibilities as needed.
- Has increased approval limits for teller transactions and check sign-offs.
Requirements
- Eighteen months of teller or cash handling experience.
- Six months customer relationship building or sales experience.
- Demonstrated expertise in Teller II and basic FSR job functions.
- Ability to lift up to 50 pounds.
- Ability to stand and/or sit for long periods of time.
- Ability to effectively access and interpret information on computer screens, documents, and reports.
- Ability to identify cash denominations and customers.
Skills
- Interpersonal skills
- Computer skills
- Ability to read, write, speak, and understand English
Location
- 101 Westlake Dr., Ste. 100 Austin, Texas 78746
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent
About the Company
- SouthState has a history of steady growth, deep community roots, and an unwavering commitment to helping customers move forward.
- The company combines personal relationships with forward-thinking solutions.
- SouthState is committed to helping team members find success while maintaining values of building trust, fostering lasting relationships, and pursuing excellence.
- Individual contributions are recognized, potential is cultivated, and team members are inspired to achieve their greater purpose.
Equal Opportunity
- Equal Opportunity Employer, including disabled/veterans.