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About the Role
This role is an opportunity to shape the future of Business Banking at ING, focusing on a key portfolio including accounts, payments, cash management, and digital servicing. You will define product vision, identify opportunities, and bring innovative solutions to life by partnering across various departments to create seamless digital experiences.
Responsibilities
- Own and evolve the Daily Banking product strategy, translating customer needs into valuable, scalable and commercially sustainable solutions.
- Use customer insights, market research, data and experimentation to identify opportunities and inform investment decisions.
- Drive customer adoption, engagement, deposit growth and commercial performance across key products and channels.
- Partner across Product, Technology, Risk, Operations and Delivery to design and deliver innovative customer solutions.
- Make informed trade-offs between customer value, risk, complexity and delivery outcomes to achieve business objectives.
Requirements
- Experience leading complex products, propositions or customer outcomes in a regulated environment.
- Exceptional strategic, analytical and problem-solving skills, with a track record of using data to drive decisions.
- Proven ability to influence and align stakeholders across business, technology, operations and risk functions.
- A curious, growth-oriented mindset with strong ownership and a passion for solving customer problems.
- Experience in Business Banking, Daily Banking or Payments is advantageous.
- Demonstrated use of AI to improve productivity, decision-making or customer outcomes.
- While experience in Product Management, Business Banking or Financial Services is valuable, we're equally interested in people who demonstrate strong ownership, curiosity, judgement and a proven ability to solve complex problems.
Skills
- Product Management
- Business Banking
- Financial Services
- AI
- Customer Experience
- Strategy
- Technology
- Commercial Outcomes
- Product Vision
- Problem Solving
- Data Analysis
- Stakeholder Management
Location
- Australia
Work Type
- Full-time
Experience Level
- Mid-level
- Senior-level
Benefits
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
About the Company
- At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support.
- We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
- Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise.
- ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
Equal Opportunity
- As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.
- We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box.
- So, if you’re interested but don’t meet all the criteria, we encourage you to apply.
- We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong.
- We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply.