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About the Role
As a Store Manager at JD Sports, you will run a busy store with a large team and significant financial turnover. You will create exceptional customer experiences, manage department leaders, and drive sales targets. This senior leadership role involves coaching and developing your team, managing store operations, driving commerciality through product placement, and maximizing profitability.
Responsibilities
- Run a busy store with a large team and significant financial turnover
- Create exceptional customer experiences
- Manage multiple department leaders
- Drive sales targets
- Coach and develop your team
- Manage store operations
- Drive commerciality through smart product placement
- Maximize profitability through driving sales and KPIs
- Create a positive workplace where everyone can grow
- Deliver results through strong leadership and strategic thinking
- Coach teams to deliver exceptional service and build customer loyalty
- Drive consistent service standards across multiple departments
- Maintain a seamless customer experience
- Hit sales targets and manage budgets
- Use data and reports to drive profitability and identify opportunities
- Manage retail operations with efficient process management
- Lead back-of-house teams with high-volume deliveries
- Drive profit through using reports and smart product placement
- Manage department managers or large full-time teams
- Plan for succession into future roles
- Build a positive team culture through coaching and recognizing good work
- Hire and develop strong retail staff
- Manage underperformance and maintain team standards
Requirements
- Experience coaching teams to deliver exceptional service and build customer loyalty
- Proven ability to drive consistent service standards across multiple departments while maintaining a seamless customer experience
- Proven track record of hitting sales targets and managing budgets
- Experience using data and reports to drive profitability and identify opportunities
- Strong retail operations experience with efficient process management
- Experience leading back-of-house teams with high-volume deliveries
- Understanding of driving profit through using reports and smart product placement
- Experience managing department managers or large full-time teams, plus planning who can step up into future roles
- Proven ability to build a positive team culture through coaching and recognising good work
- Track record of hiring and developing strong retail staff
- Experience managing underperformance and maintaining team standards
Skills
- Customer experience
- Service standards
- Sales targets
- Budget management
- Data analysis
- Profitability
- Retail operations
- Process management
- Team leadership
- Commerciality
- Product placement
- Strategic thinking
Location
- Australia
- New Zealand
Work Type
- Full-time
- Tuesday to Saturday
Experience Level
- Senior leadership
- Store Manager
Benefits
- Quarterly bonuses
- Work in a dynamic global business
- Engage with best products and biggest sports fashion brands
- Internal progression opportunities
- Training and development opportunities
- Annual Store Manager conference
- Opportunity to progress across all areas of the business
- Attractive staff discount
- Staff discount for friends and family
- Access to Employee Assistance Program
- Access to Mental Health champions
- New people system designed to improve employee experience
- Anniversary gifts
- Up to 12 weeks paid parental leave
About the Company
- Known as the 'Undisputed King of Trainers', JD Sports is one of the world's biggest sports fashion brands.
- A global retailer with over 3,400 stores worldwide, connecting people to Sport, Music, and Fashion culture.
- In Australia since 2017, with 70+ stores across Australia and New Zealand.
- JD Sports does not follow trends - it creates them.
- Seeking passionate people to help stay elite in the field.
Equal Opportunity
- JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.