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About the Role
As the technical and product expert for Zendesk's AI-powered Resolution Platform, the AI Services Consultant role is integral to delivering quick time to value while guiding customers through configuration and optimization. This role focuses on providing technical solutions and removing roadblocks for customers to drive resolutions on our AI Platform, acting as a trusted advisor.
Responsibilities
- Provide expert advice on the implementation and optimization of Zendesk AI products.
- Facilitate change management processes and deliver consultative sessions for AI solution adoption.
- Accountable for the timely and successful delivery of AI projects.
- Maintain high levels of customer satisfaction.
- Collaborate with internal teams to ensure alignment on the customer’s AI Roadmap.
- Ensure AI solutions are aligned with customer business goals for measurable improvements.
Requirements
- Minimum of 3+ years of related experience in Consulting / Professional Services.
- Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS.
- Fluent in English.
- Deep understanding of REST APIs and working with large JSON bodies.
- Demonstrated experience in using adoption and health analytics to build predictive models.
- Demonstrated experience designing and executing success plans or roadmaps.
- Experience managing AI or software adoption programs with demonstrated impact on business metrics.
- Excellent program management and cross-functional influence skills.
Skills
- Consulting Expertise
- Strong Communication Skills
- Project Management
- Technical Proficiency in AI
- Agility and Adaptability
- Problem-Solving Abilities
- Continuous Learning
- Python experience is preferred
- Familiarity with emerging AI trends is a plus
- Ability to distill complex AI concepts for diverse audiences
Location
- US
Work Type
- Hybrid
Experience Level
- 3+ years of related experience
Education Level
- Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred.
Salary/Compensations
- $106,000.00-$160,000.00
Benefits
- Bonus, benefits, or related incentives may be available.
About the Company
- Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
- Zendesk believes in offering our people a fulfilling and inclusive experience.
- Our hybrid way of working enables us to purposefully come together in person to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Equal Opportunity
- As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
- Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
- Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
- We are an AA/EEO/Veterans/Disabled employer.
- Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.