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About the Role
Lead the strategy and delivery of intelligent document processing and customer communication capabilities. Shape services that improve critical customer communications across the Group. Modernise enterprise platforms using automation, artificial intelligence, and cloud technologies.
Responsibilities
- Define and own the product vision, strategy, roadmap, objectives, and success measures.
- Lead product discovery, opportunity assessment, and prioritisation to maximise customer and business value.
- Partner with Engineering Managers, architects, and delivery teams to shape technology strategy and deliver end-to-end outcomes.
- Own and maintain the product backlog, balancing customer needs, commercial outcomes, risk obligations, and technical constraints.
- Influence stakeholders across business, technology, operations, architecture, risk, compliance, and privacy.
- Use data, customer insights, and experimentation to guide decisions and track product performance.
- Lead platform modernisation and continuous improvement across secure, resilient, and scalable services.
- Coach and empower the squad while maintaining accountability for production health, operational resilience, and product controls.
Requirements
- Experienced product leader who can set a clear direction, make thoughtful decisions in complex environments, and bring diverse teams together around shared outcomes.
- Combine customer and commercial thinking with strong technology and risk awareness.
- Demonstrated experience as a Senior Product Owner or in a comparable strategic product leadership role.
- Led cross-functional agile squads delivering complex technology products or transformation initiatives.
- Ability to define compelling product visions, strategies, roadmaps, objectives, and measurable outcomes.
- Build trusted relationships and influence senior stakeholders across business, engineering, architecture, operations, and risk.
- Apply strong customer, commercial and risk judgement when balancing competing priorities.
- Use data, insights, automation, or artificial intelligence to identify opportunities and improve outcomes.
- Understand the importance of security, privacy, resilience, compliance, and controls by design.
- Create an inclusive team environment built on ownership, accountability, learning, and continuous improvement.
Skills
- Intelligent document processing
- Customer communication
- Automation
- Artificial intelligence
- Cloud technologies
- Agile methodologies
- Product discovery
- Opportunity assessment
- Prioritisation
- Stakeholder influence
- Data analysis
- Customer insights
- Experimentation
- Platform modernisation
- Security
- Privacy
- Resilience
- Compliance
- Controls by design
Location
- CommBank
Work Type
- Permanent
- Fixed term contract
Experience Level
- Senior
About the Company
- The Chief Operations Office brings together strategy, operations, and transformation to deliver better outcomes for our customers and colleagues.
- You’ll join a collaborative environment where teams solve complex challenges, drive meaningful change and make an impact across CommBank.
- The Document Management Crew enables intelligent document processing, customer communications, digital signing, and content management capabilities across CommBank.
- The Crew is modernising legacy platforms and introducing next-generation services that use automation, artificial intelligence and cloud technology while respecting and protecting customer data.