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About the Role
The IT Asset Analyst supports the end-to-end management of over 44,000 IT assets within a complex healthcare, research, and aged care environment. This role ensures accurate, compliant management of IT assets including devices, mobile fleets, medical peripherals, and licensed software, contributing to improved service delivery, risk reduction, audit readiness, and cost transparency.
Responsibilities
- Take ownership for end-to-end asset lifecycle processes, ensuring data accuracy, compliance, and visibility.
- Represent the ITAM function in meetings with stakeholders from Finance, Procurement, and Cybersecurity.
- Act as a subject matter resource for asset lifecycle operations, reporting, and compliance.
- Proactively identify risks and support incident response and audit preparation where asset records are required.
- Share knowledge and assist in mentoring junior or new team members in ITAM practices.
- Collaborate within the Asset Analyst team to ensure consistent standards and peer support.
- Participate in team learning sessions and cross-skilling opportunities to enhance capability.
- Contribute to the development and implementation of the ITAM roadmap.
- Assist with the rollout and integration of ITAM modules within the new Information Technology Service Management (ITSM) platform.
- Participate in improvement initiatives including asset discovery, CMDB uplift, and licensing optimisation.
- Provide data insights to support technology investment planning and lifecycle forecasting.
- Act as a key liaison for asset-related queries from EUC, Cybersecurity, Procurement, and Finance.
- Build relationships with vendors and support partners, including telco, software, and print providers.
- Communicate asset status, service performance, and compliance updates to relevant stakeholders.
- Maintain cost centre allocations for mobile services and licensing expenditure.
- Track and report on asset depreciation, software consumption, and cost recovery where applicable.
- Identify and recommend cost optimisation opportunities across IT asset categories.
- Ensure clear cost visibility and financial transparency across the asset portfolio.
- Support Procurement and Finance with accurate data for renewals, contracts, and budgeting.
- Ensure alignment with ITIL, International Organization for Standardization (ISO), and internal policy standards for asset governance.
- Maintain audit-ready records for all asset and license records within the CMDB.
- Contribute to cyber risk visibility through accurate asset tagging and linkage to vulnerability management platforms.
- Apply and maintain security classifications for assets based on sensitivity, usage, or risk profile.
- Ensure asset record changes are aligned with ITIL-aligned Change and Configuration Management processes.
- Proactively identify and flag licensing or asset non-compliance risks to reduce audit exposure.
- Participate in internal audits, external compliance reviews, and control self-assessment.
- Assist in root cause analysis and evidence provision during cyber events or regulatory audits.
- Comply with all policies and delegations applicable to the activities and decisions required in this role.
- Maintain audit trails for all hardware and software assets in alignment with Essential Eight compliance principles.
- Analyse and recommend IT policies and procedures.
- Execute day-to-day asset lifecycle tasks, including provisioning, tagging, stock handling, and disposal.
- Maintain high-quality records and ensure data integrity in ITSM across HAM/SAM modules.
- Ensure ITAM and ITSM platforms are kept up to date with accurate and consistent tagging, status, and assignment details.
- Actively monitor and validate asset and configuration data to support service delivery, compliance, and reporting.
- Ensure all asset-related activities are logged and traceable to support incident and change management workflows.
- Support IT service requests and change processes with accurate asset and licensing data.
- Collaborate with frontline service teams to align asset activities with service delivery.
- Recommend improvements in ITAM processes, automation, and dashboarding.
- Monitor industry trends in ITAM, licensing, and enterprise tooling.
- Document and maintain standard operating procedures and knowledge base articles.
- Support the introduction of modern tools and methods such as self-service provisioning and automated discovery.
Requirements
- Strong understanding of asset performance.
- Ability to identify cost savings opportunities.
- Contribution to continuous improvement in ITAM processes.
- Managing costs across the asset portfolio.
- Ensuring financial transparency.
- Highlighting opportunities for optimisation and savings.
- Supporting project delivery by onboarding new devices.
- Assisting with licensing transitions.
- Contributing to process improvement initiatives.
- Developing documentation that supports scalable asset operations.
- Alignment with ITIL, ISO, and internal policy standards for asset governance.
- Maintaining audit-ready records for all asset and license records within the CMDB.
- Contributing to cyber risk visibility through accurate asset tagging and linkage to vulnerability management platforms.
- Applying and maintaining security classifications for assets.
- Ensuring asset record changes align with ITIL-aligned Change and Configuration Management processes.
- Proactively identifying and flagging licensing or asset non-compliance risks.
- Participating in internal audits, external compliance reviews, and control self-assessment.
- Assisting in root cause analysis and evidence provision during cyber events or regulatory audits.
- Complying with all policies and delegations.
- Maintaining audit trails for all hardware and software assets in alignment with Essential Eight compliance principles.
- Analysing and recommending IT policies and procedures.
- Executing day-to-day asset lifecycle tasks.
- Maintaining high-quality records and data integrity in ITSM.
- Ensuring ITAM and ITSM platforms are kept up to date.
- Monitoring and validating asset and configuration data.
- Ensuring all asset-related activities are logged and traceable.
- Supporting IT service requests and change processes.
- Collaborating with frontline service teams.
- Recommending improvements in ITAM processes, automation, and dashboarding.
- Monitoring industry trends in ITAM, licensing, and enterprise tooling.
- Documenting and maintaining standard operating procedures and knowledge base articles.
- Supporting the introduction of modern tools and methods.
Skills
- IT Asset Management (ITAM)
- Hardware Asset Management (HAM)
- Software Asset Management (SAM)
- Information Technology Service Management (ITSM)
- Configuration Management Database (CMDB)
- Lifecycle tracking
- Device provisioning
- Mobile fleet administration
- Licensing compliance
- Cybersecurity
- Infrastructure
- Procurement
- Finance
- ITIL
- ISO
- Tenable
Location
- SVHA
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- St Vincent's Health Australia (SVHA) operates within a complex healthcare, research, and aged care environment.
- The Digital & Technology group is responsible for IT operations.
- SVHA acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
- SVHA is committed to Reconciliation and Closing the Gap in employment related outcomes.
Equal Opportunity
- Encourage applications from Aboriginal and/or Torres Strait Islander Peoples.