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About the Role

FiveStones, a Numiracle Group company, provides advertisers and agencies with instances of Campaign Manager 360, Display & Video 360, Search Ads 360, and Google Analytics 360. We also offer digital maturity consulting services, including data visualization, data collection, CRO, and dynamic creative, alongside managed services and training. Our goal is to upskill customers and support mature usage of Google Marketing Platform for greater ROI.

Responsibilities

Leverage Digital Marketing knowledge, particularly in Programmatic Media, to enhance customer usage of GMP and maximize ROI.
Manage programmatic media campaigns (Display, Youtube, Audio, Video, Native) in Dv360.
Manage customer onboarding onto Google Marketing Platform, including system setups, product training, and ongoing education.
Enable customers on GMP technologies by scoping requirements and providing best practices and recommendations.
Develop Digital Marketing & platform specific knowledge and maintain relevant GMP product certifications.
Collaborate with Marketing and Solutions to prepare content for product updates, roadmaps, best practices, knowledge base, maturity frameworks, and webinars.
Manage the launch, delivery, and optimization of paid media campaigns.
Serve as the primary point of contact for customer communication and support requests.
Escalate and collaborate with internal departments and external parties like Google to resolve issues.
Proactively engage with customers to ensure satisfaction, monitor business state, and improve digital marketing maturity and GMP adoption.
Identify and manage new revenue opportunities through cross-selling FiveStones products and services.
Attend industry events or workshops for learning and networking.
Participate in company/team meetings to provide and obtain customer health updates, business states, escalations, and opportunity discoveries.
Support and collaborate with Business and Solutions teams on sales proposals, scope of work, customer requirements, pricing, and project planning.
Manage signed-off projects by maintaining documentation, communication, and execution from start to finish.
Provide advisory and consultative roles to internal and external customers regarding Google Marketing Platform.
Translate complex technical information into digestible formats.
Advocate for and contribute to maintaining the FiveStones brand, culture, and core values.
Continuously self-develop to improve industry knowledge, personal brand, and thought leadership.
Nurture internal relationships to foster a collaborative and supportive mindset.
Participate in additional activities and responsibilities to contribute to FiveStones' betterment.

Requirements

Bachelor’s Degree in Media, Communication or Marketing is desirable.
Minimum of 3-5 years experience managing paid media campaigns in Google Marketing Platforms, Google Ads, or other DSPs.
Minimum of 3+ years continuous experience in Ad tech / Martech in a customer-facing role providing implementation, troubleshooting, consulting, and support.
Solid knowledge of Microsoft Office (Excel, PowerPoint, Word) and/or Google Suite (Sheets, Docs, Slides).
Experience in account management or sales.
Practical experience in media buying/sales, campaign management, ad operations or dev/tech operations.
Experience in project management, consulting, and/or presales.
Experience and/or proven strong understanding of tag management, SEO, web management.
Experience in delivering/hosting a classroom-style training.
Experience in technical writing.
Experience in customer service/support or technical support environment.
Familiarity with HTML, CSS, JavaScript, URL encoding and structures or SQL queries.
Highly driven professional determined to go above & beyond assigned tasks and challenge the status quo.
Ability to be a team player but also operate independently.
Curious about and genuinely interested in Digital Marketing and customers' businesses, willing to strengthen existing knowledge and continue upskilling.
Effective at multitasking and prioritizing.
Excellent verbal and written communication skills.
Excellent presentation skills.
Experience and advocate of exceptional customer service.
Strong problem-solving skills.
An outstanding “people person” personality.
Strong work ethics.
Demonstrates care for the work done and customers’ business success.

Skills

Programmatic Media
Campaign Manager 360
Display & Video 360
Search Ads 360
Google Analytics 360
Data Visualization
Data Collection
CRO
Dynamic Creative
Digital campaign managed services
Training & enablement services
Google Ads
DSPs
Ad tech
Martech
Microsoft Office (Excel, PowerPoint, Word)
Google Suite (Sheets, Docs, Slides)
Account management
Sales
Media buying
Media sales
Campaign management
Ad operations
Dev/tech operations
Project management
Consulting
Presales
Tag management
SEO
Web management
Technical writing
Customer service
Technical support
HTML
CSS
JavaScript
URL encoding
SQL queries

Location

Hong Kong
Sydney
Asia Pacific

Work Type

Full-time

Experience Level

3-5 years
3+ years

Education Level

Bachelor’s Degree

About the Company

FiveStones, a Numiracle Group company, has been a certified Google Marketing Platform (GMP) Sales Partner in APAC since 2009.
FiveStones prides itself in providing a range of high quality digital maturity consulting services.
FiveStones also offers Digital campaign managed services, training & enablement services.
FiveStones is headquartered in Hong Kong and Sydney with other offices across Asia Pacific.