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About the Role

The Field Service Representative role involves providing operations and maintenance expertise on water treatment systems across various industries. This position is critical for ensuring the optimal performance of technologies such as media filtration, softening, reverse osmosis, and more. The representative will be responsible for troubleshooting, conducting maintenance, and performing analytical testing to meet customer needs and contract specifications.

Responsibilities

Carry out mechanical, electrical, and controls preventative maintenance and troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation
Perform analytical testing such as turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, and other site-specific testing requirements
Assist in providing service activities including parts refurbishment, maintenance, calibration of equipment, inspection, repair, performance testing, customer communications, project assessment and execution, and telephone customer support
Provide extensive equipment support and general hardware and software support
Maintain inventory of spare parts and adequate supply of chemicals and replacement parts
Create and maintain site paperwork and provide customers with detailed technical summaries of work performed
Consult with customer management and operation teams
Ensure contract compliance with volume and quality specifications
Collect payment information and generate shipping and billing paperwork
Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle (if applicable), and comply with all Veolia Environmental, Health and Safety (EHS) policies
Other duties as assigned

Requirements

General knowledge of electrical equipment, water chemistry, and safety
Computer proficiency with a minimum of word processing and spreadsheets, and basic database knowledge
Good attention to detail
Strong verbal and written communication skills
Strong technical, mathematical, and customer service skills
Self-motivated, with the ability to drive projects to completion
Demonstrated significant problem-solving ability with an unfailing dedication to deadlines and commitments
Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation
Demonstrated ability to work independently and remotely with project teams
Ability to learn applicable company procedures within a reasonable time from the start of employment
Valid Driver’s License
Applicants are required to be eligible to lawfully work in the U.S. immediately; the employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity

Skills

Electrical equipment
Water chemistry
Safety
Word processing
Spreadsheets
Database knowledge
Attention to detail
Verbal communication
Written communication
Technical skills
Mathematical skills
Customer service skills
Problem-solving
Ordinary hand tools
Calibrated tools
Analytical instrumentation

Location

Customer sites

Work Type

Standard
Full-time

Experience Level

2+ years’ experience in service/maintenance OR equivalent in an industrial environment

Education Level

High School Diploma / GED / Home School Certification OR international equivalent
Bachelor's or Associate's Degree in Science/Engineering (STEM) or technical certificate in Instrumentation (Preferred)

Salary/Compensations

USD 25 - USD 27 - hourly

Benefits

Medical, Dental, & Vision Insurance Starting Day 1!
Life Insurance
Paid Time Off
Paid Holidays
Parental Leave
401(k) Plan
Flexible Spending & Health Savings Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement
Opportunity for advancement
Training in valuable skills
Opportunity for new challenges
Strong leadership team

About the Company

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees.
Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.
Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.
Together, we pursue a shared mission to create a more sustainable future.
Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect.
You'll have opportunities for comprehensive leadership development, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection while leading a talented team.
We offer challenging and meaningful careers.
Because our people are our greatest assets, we also offer competitive compensation and benefits.

Equal Opportunity

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities.
We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.
As an inclusive company, Veolia is committed to diversity and considers all applications equally, without discrimination.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.