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About the Role
As a highly skilled make-up artist, you will combine creative and technical expertise with a passion for people to provide a welcoming, inspirational, and personalized in-store experience that educates and delights customers. You will work as part of a high-performing team to create impact with in-store events and ensure the store maintains high standards of visual merchandising. This is a progressive career opportunity with a leader in prestige beauty.
Responsibilities
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Build collaborative relationships with colleagues
- Support the execution of in-store events
- Maintain awareness of stock and inventory
- Maintain high VM standards and work environment
- Be aware of competitor activity and drive an omni-channel approach
- Adhere to Brand grooming guidelines
- Maintain the high standard of housekeeping
- Provide outstanding customer service to each customer and deliver on service goals
- Maintain the store environment and operations
- Assist with opening and closing of the Boutique
- Perform housekeeping duties
- Understand individual sales and service goals
Requirements
- Ability to provide inspirational, authentic, and personalized customer service
- Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Must be able to provide proof of right to live and work in the country if invited to attend for interview
Skills
- Creative expertise
- Technical expertise
- Passion for people
- Visual merchandising
- Customer service
- Sales performance
- Team collaboration
- Event execution
- Stock and inventory management
- Competitor analysis
- Omni-channel approach
- Grooming
- Housekeeping
- Storytelling
- Adaptability
- Versatility
Work Type
- Retail hours
Experience Level
- Amateur level experience welcome
Education Level
- Certification in make up artistry desirable
- Qualification in make-up artistry preferred
Benefits
- Competitive remuneration and benefits package
- Excellent training and development
About the Company
- Jo Malone London brings the brand’s generosity to life within its boutiques through exceptional customer service.
- Fragrant fun, curiosity, and kindness are key at Jo Malone London.
- Jo Malone London is a leader in prestige beauty.
- The Employee Promise at Jo Malone London: values are trust, respect, and humour.
- Continued development is deeply invested in at Jo Malone London.
- Jo Malone London has a unique culture of kindness and creativity.
- The Estée Lauder Companies is the company brand.
- The Estée Lauder Companies is a bold, diverse community—home to the most creative talent.
- The Estée Lauder Companies has pushed the boundaries of possibility for 70+ years.
- The Estée Lauder Companies is inventing the future of beauty.
- The Estée Lauder Companies has always demonstrated strong family values, long-term focus on sustainable growth, and commitment to its people, strengths in creativity and innovation, and focus on global citizenship.
- The Estée Lauder Companies has completed an exercise for its company brand.