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About the Role
The Senior Commercial Analyst – Qantas Digital and Customer Experience will be responsible for developing commercial insights, analysis and reporting of Digital and Customer Operations to support long and short-term strategies. This role involves generating insights and reports from complex data sources, monitoring KPIs, conducting analytical work including operational and financial modelling, and collaborating with senior stakeholders to identify opportunities for commercial improvement.
Responsibilities
- Drive commercial performance reporting and key analysis to support the Qantas Digital Service Experience team.
- Build and increase operational efficiency across Digital and Customer operations.
- Develop commercial insights, analysis and reporting of Digital and Customer Operations.
- Generate a suite of insights and reports from a complex array of sources and stakeholders.
- Monitor the ongoing performance of KPIs across the Digital and Purchase portfolio.
- Conduct complex and detailed pieces of analytical work, including operational and financial modelling.
- Identify, evaluate and articulate opportunities to improve the commercial outcomes across the Qantas Group.
- Determine how to focus resources, capabilities and activities to achieve the targeted Qantas experience.
Requirements
- Degree-level qualifications, with preference for degrees in applied statistics or a related analytical field.
- Extensive experience in extracting and manipulating large volume data with SQL.
- Direct experience with the Teradata platform preferred.
- Previous experience in turning raw data into actionable, value-adding insights and recommendations, with a proven track record of success.
- Proven analytical and problem-solving skills, with the ability to overlay commercial acumen to developed insights and recommendations.
- High level of computer literacy with extensive knowledge of Microsoft Excel, Word and PowerPoint.
- Ability to source data from internal IT systems.
- The ability to prepare analytical reports, presentations and budget inputs.
- Strong interpersonal skills and proven communication skills at all levels within the company.
- A highly motivated demeanour with the ability to achieve outcomes without supervision.
- Demonstrated ability to collaborate, contribute and create effective teamwork across traditional organisational boundaries.
- Right to work in Australia / New Zealand without restriction or sponsorship.
Skills
- SQL
- Teradata
- PowerBI
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Location
- Mascot, Sydney
Work Type
- Full-time
- Permanent
- Onsite
Experience Level
- Senior
Education Level
- Degree-level qualifications
Benefits
- Heavily discounted air travel within Australia and across the globe, both for you and your family and friends.
- Exclusive deals on accommodation and holidays.
- 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1).
- Additional purchased leave options for eligible employees.
- Discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
- Salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- Support for wellbeing, including mental health resources and a tailored nutrition plan.
About the Company
- Qantas is a pioneer with a resilient spirit that drives them to push challenging expectations.
- Corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer.
- The Qantas Commercial Performance and Analytics team seeks motivated and passionate individuals.
- Qantas offers opportunities for personal and professional growth.
- Development is a priority with on the job training, coaching, and formal training opportunities.
- Qantas has a track record of supporting career progression in various directions.
Equal Opportunity
- Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
- Encourages Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
- Encourages advising of any support or access requirements at time of application.
- Personal information will be kept confidential in compliance with relevant privacy legislation.