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About the Role

Rentokil Pest Control is seeking an Operations Excellence Manager in Australia to drive operational excellence and continuous improvement. This role is key to delivering customer promises at the best possible cost, focusing on staff resource management and productivity. You will lead the development, support, and delivery of pest control services nationwide, influencing cultural change and improving performance through procedural analysis and stakeholder buy-in.

Responsibilities

Champion the digital agenda, leading its development and deployment from an operational perspective.
Provide operational input for infield technology development and support ongoing updates.
Lead the development of current and future operational leaders and support branches.
Source, develop, and contribute to local and global innovation plans.
Develop and implement new ways of working for the planning function to improve productivity.
Systematically analyze opportunities for productivity gains and lead necessary procedural and cultural changes.
Review and refine technical training for quality and effectiveness.
Support the migration of training systems to U+ and sponsor reporting development.
Manage staff resources by understanding turnover reasons and developing retention plans.
Maintain Registered Training Organisation (RTO) status through continuous review of accreditation requirements.
Ensure all induction programs for operational staff are structured, reviewed, and fully complied with using U+.
Work with the SHE team to develop, deliver, and maintain Standard Operating Procedures and Safe Work Method Statements.
Ensure 100% compliance with all company policies and procedures, including OH&S and Human Resources, through training and awareness.

Requirements

A business qualification (degree or diploma) or relevant experience in delivering scaled business.
At least 5 years of experience in a business leadership role with profit and loss accountability.
Proven track record of managing large, remote teams (5+ years of experience).
Demonstrated ability to problem-solve and deliver effective solutions (5+ years of experience).
Strong verbal and written communication skills.
Ability to influence and build relationships at all organizational levels.
Set high standards and manage key milestones to exceed performance goals.
Analyze industry trends, simplify complex issues, and make tough decisions in new situations.
Ask effective questions to guide people, recognize potential, and encourage risk-taking.
Gain the "hearts and minds" of others to build loyalty to a shared vision.
Protect your team's reputation.

Skills

Operational Excellence
Continuous Improvement
Staff Resource Management
Productivity Improvement
Change Management
Stakeholder Management
Digital Transformation
Training Development
Compliance Management
Problem-Solving
Leadership
Communication
Relationship Building

Location

Australia

Work Type

Full-time

Experience Level

Senior Leadership
5+ years of experience in a business leadership role
5+ years of experience managing large, remote teams
5+ years of experience in problem-solving and delivering solutions

Education Level

Business qualification (degree or diploma)

About the Company

Rentokil Pest Control is a leading provider of pest control services.