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About the Role
As an Account Manager within the Commercial Finance sales team, you will drive new business through relationship management and business development across global and local partnerships. You will collaborate with partners and their customers in Australia, and liaise with internal DLL departments to manage deal flow and ensure an excellent customer experience. The role is responsible for key accounts with an individual sales target, with KPIs including new business volume, margin, income, partner satisfaction, call activity, and compliance.
Responsibilities
- Expand and maintain existing partnerships through proactive relationship management.
- Conduct regular customer visits.
- Increase new business volume and DLL share of partner business through regular call cycles, problem solving, and process improvements.
- Develop and execute program management strategies to achieve sales budgets, including forecasting and pipeline management.
- Train and develop partner sales teams to ensure high levels of finance penetration and attraction of a high-quality customer base.
- Continuously monitor and follow-up on leads in the pipeline with existing partners and prospects.
- Handle first-line escalation for non-standard enquiries, including pricing, changes in Terms & Conditions, priority deal management, and settlement exceptions.
- Act as first-line support for partner queries on deal status for designated accounts.
- Work with partners to drive efficiencies and process improvement, particularly to streamline the handling of incoming applications, approvals, and settlements.
- Identify and resolve problems before they impact on the vendor and/or their customers.
Requirements
- Deadline driven, with excellent time management skills.
- Self-starter, able to self-motivate and work autonomously in a fast-paced environment with an adaptive approach.
- Positive, can-do attitude with high attention to detail and a strong compliance focus.
- Excellent communication skills – verbal & written.
- Strong financial acumen and deal structuring experience.
- A growth mindset, with proven ability to constantly improve oneself.
- High level of interpersonal skills, including an ability to develop close relationships at all levels.
- Strong understanding of sales processes, equipment finance documentation and credit / risk management in the equipment finance market.
- Demonstrated experience in identifying customer needs and delivering solutions that exceed expectations.
- Minimum 3 years of experience in a relevant role.
- Experience from the Commercial Finance / Inventory Finance industry is a plus.
Skills
- Relationship Management
- Business Development
- Sales
- Forecasting
- Pipeline Management
- Communication
- Financial Acumen
- Deal Structuring
- Interpersonal Skills
- Sales Processes
- Equipment Finance Documentation
- Credit Management
- Risk Management
Location
- Australia
Work Type
- Full-time
Experience Level
- Minimum 3 years of experience
Benefits
- Connection – Build meaningful connections with other members
- Health – Manage mental, emotional, and physical health
- Finance – Provide learning opportunities to help members achieve personal financial health
- Lifestyle – Maintain balance between work and life priorities
About the Company
- DLL’s portfolio of commercial finance solutions adds real value to each part of the distribution channel. By combining our specialty in financial solutions and our in-depth market knowledge and expertise, our vendor finance and commercial finance teams, work hand-in-hand to ensure our partners meet their long-term growth objectives.
- We support our partners throughout the entire sales cycle, from receipt of purchase order to delivery of goods and services across all our industry global business units and our continued growth into new asset classes and markets including but not limited to caravans/motorhomes, marine, motorcycles and various industry commodities.
- Partnering for a Better World!