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About the Role

The Marketing Operations & Communications Manager plays a key role in advancing HealthierHere’s mission by co-developing and implementing strategic communications and marketing initiatives that elevate the organization’s brand and impact, drive engagement across programs and partnerships, and inspire support for the organization. This position leads day-to-day communications and marketing operations, supervises a team of three creative and communications staff, manages vendors and projects, and ensures the production and distribution of high-quality, accessible digital, print, and multi-media content that reflects HealthierHere’s values and commitment to health equity.

Responsibilities

Lead day-to-day communications operations and project management to ensure timely, high-quality, and on-budget execution of core activities
Supervise, coach, and support the professional growth of the Graphic Designer, Multimedia Storyteller, and Communications Specialist, including setting priorities, balancing workloads, and conducting regular check-ins and performance reviews
Manage relationships, scopes of work, and contracts with vendors and consultants, including graphic designers, photographers, videographers, content creators, web design agencies, translators, and more
Develop and manage project and campaign budgets, track expenses against approved budgets, and coordinate with Finance on contracts, purchase approvals, and invoicing
Build, implement, and maintain standardized content creation processes and project tracking systems (e.g., intake forms, timelines, task boards, and status reports) to ensure consistency, accountability, and efficiency across all communications activities
Co-develop and implement integrated communications and marketing strategies, driving timelines, tactics, and cross-functional coordination to ensure on-time, on-budget delivery
Monitor, analyze, and regularly report Key Performance Indicators (KPIs) using HubSpot, web analytics, and social media analytics to optimize strategies and inform quality improvement and future initiatives
Manage HubSpot marketing operations, including email campaigns, landing pages, forms, workflows, lists, and campaign reporting dashboards
Identify, test, and implement AI tools and emerging technologies that improve content production, workflows, and reporting
Implement thought leadership and speaking engagement strategy (applications, coordination, and content development)
Develop and manage the organizational editorial calendar, tracking all campaigns, events, and deliverables that require design, copywriting, and photo or video support
Manage intake, prioritization, and assignment of creative requests across the Graphic Designer, Multimedia Storyteller, and Communications Specialist to ensure deliverables are on time, on brand, and on budget
Oversee video and photography production management, from planning, scheduling, and shot lists through on-site coordination, review, and final delivery, in partnership with internal staff and external videographers and photographers
Coordinate content publishing and distribution across channels (website, email, social media, and HubSpot) in support of content marketing goals
Review and edit content for quality, accuracy, accessibility, and brand consistency before publication
Support internal communications initiatives, ensuring consistent information flow across teams
Support development of communications materials, messaging, and collateral for use by staff
Provide communications support for virtual and in-person events (i.e. webinars and convenings)
Support partner communications capacity building and co-creation efforts

Requirements

Bachelor’s degree or equivalent education and 4+ years of progressive experience developing and executing communications and marketing plans; or 6+ years of relevant progressive experience in lieu of a degree.
2-3 years of management experience, including directly supervising staff.
Deep and demonstrated personal commitment to advancing equity and social justice, and strong alignment with HealthierHere’s organizational values; demonstrated ability to engage individuals respectfully and effectively from different cultures and backgrounds
Proven editorial and content strategy expertise with a portfolio demonstrating successful brand management and campaign execution
Experience managing vendor relationships, scopes of work, and contracts for graphic designers, photographers, videographers, content creators, web agencies, and/or marketing specialists
Experience developing and managing project or campaign budgets, tracking expenses, and delivering work on budget
Strong project management skills, with experience building and maintaining project tracking systems and coordinating complex, multi-stakeholder initiatives in deadline-driven environments
Strong proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, and SharePoint)
Hands-on experience with HubSpot, including email marketing, landing pages, forms, workflows, lists, and reporting
Experience with content management systems (eg., Webflow), marketing automation platforms, and digital analytics tools (e.g., Google Analytics and social media analytics), with the ability to analyze data and turn insights into clear recommendations
Experience with project management tools (e.g., Asana)
Technically savvy, with demonstrated experience using AI tools for tasks such as drafting, editing, research, and workflow automation, and a curiosity for adopting emerging technologies responsibly
Excellent verbal, written, and interpersonal communication skills; adept at building and fostering positive working relationships with colleagues, partners, and vendors
Strong soft skills, including emotional intelligence, active listening, adaptability, sound judgment, and the ability to give and receive constructive feedback
Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines at once
Strong understanding of digital and new marketing communications landscape and leading-edge trends, and proactive in learning emerging promising practices, tools, and technologies
Strong writing and editing skills, with a sharp eye for quality, accuracy, and brand consistency
Ability to operate effectively and collaboratively in a fast-paced, changing environment
Experience working across both mission-driven and technology settings, such as nonprofit organizations and for-profit technology or tech-adjacent companies, with a proven ability to thrive in fast-paced, evolving environments
Experience managing video production or photography production, including coordinating on-camera talent, designers, videographers, and photographers across pre-production, shoots, and post-production
Experience with product marketing initiatives and working with technology teams
HubSpot certifications (e.g., Marketing Hub Software, Email Marketing, or Inbound Marketing) or experience with HubSpot Marketing Hub Enterprise

Skills

Marketing Operations
Communications Strategy
Project Management
Team Leadership
Vendor Management
Budget Management
Content Creation
Content Strategy
Brand Management
Campaign Execution
HubSpot
Web Analytics
Social Media Analytics
AI Tools
Microsoft Office Suite
Content Management Systems (CMS)
Marketing Automation
Digital Analytics
Project Management Tools
Verbal Communication
Written Communication
Interpersonal Communication
Emotional Intelligence
Active Listening
Adaptability
Sound Judgment
Organization
Detail-Oriented
Video Production Management
Photography Production Management
Product Marketing

Location

Seattle, WA

Work Type

Full Time
Hybrid

Experience Level

4+ years of progressive experience developing and executing communications and marketing plans
6+ years of relevant progressive experience in lieu of a degree
2-3 years of management experience

Education Level

Bachelor’s degree or equivalent education

Salary/Compensations

$110000.00 - $120000.00

Benefits

100% employer-paid premiums for select medical, dental, and vision plans
403(b) retirement plan with up to a 6% employer match
Generous paid time off, sick leave, mental health days, and up to 13 paid holidays
Short- and long-term disability and life insurance
Healthcare and dependent care Flexible Spending Accounts
Annual wellness benefit
Professional development allowance

About the Company

HealthierHere is a nonprofit collaborative working across sectors to advance health equity and improve the health and well-being of people in King County.
Our work brings together community, health care, behavioral health, social service, Tribal, and government partners to strengthen systems and create more equitable approaches to care.
We’re looking for people who are energized by meaningful work, collaboration, and the opportunity to help build and improve systems that make a difference in our communities.