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About the Role
The Leasing Consultant is the primary point of contact for prospective residents, responsible for lead management, securing tour appointments, presenting community features to maximize leasing results, and providing exceptional customer service. This role also handles administrative duties related to sales within the CRM software.
Responsibilities
- Manage incoming leads in the CRM system and schedule tours.
- Provide a high-quality leasing experience by assessing client needs and matching them with suitable homes.
- Manage the sales pipeline and follow up with prospects with tailored updates.
- Maintain in-depth knowledge of the community and apartments.
- Handle administrative duties related to the sales function in CRM software.
Requirements
- Proven work experience in Sales or Customer Service with a track record of achieving sales targets is preferred.
- Previous phone sales experience is a plus.
- Proficient understanding of the Microsoft suite.
- Familiarity with CRM systems and practices.
- Ability to comprehend and interpret instructions and ask clarifying questions.
- Ability to write routine reports and correspondence.
- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisors.
- Ability to understand and carry out general instructions in standard situations.
- Ability to solve problems in standard situations.
- Requires basic analytical skills.
- Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
Skills
- Sales
- Customer Service
- Phone Sales
- Microsoft Suite
- CRM Systems
Location
- San Francisco, California
Work Type
- Onsite
- Full-time
Experience Level
- Sales or Customer Service experience preferred
Salary/Compensations
- $22.12 - $26.20 per hour
- Commission eligible position with earning potential averaging $100 per new move-in lease
Benefits
- Medical
- Dental
- Vision
- Paid parental leave
- 401k employer match
- Excellence rewards
- Wellness programs
- 12 paid holidays
- 15 PTO days
- Housing discount of 20%
About the Company
- Essex provides great communities in which to live, work and invest.
- We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams.
- Working at Essex is not a destination. It is a journey where you can confidently build your career.