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About the Role
Play a part in making NSW a better place to work, live, and travel by shaping our narrative, amplifying initiative impact, fostering public trust, and engaging stakeholders.
Responsibilities
- Develop and embed consistent, high-quality community and stakeholder engagement practices, systems, and standards.
- Lead the development and continuous improvement of engagement templates, toolkits, guidance, and governance frameworks.
- Coordinate the CSE Community of Practice.
- Oversee engagement systems and platforms, including CRM, to strengthen quality, consistency, compliance, and engagement outcomes.
- Build practical, fit-for-purpose tools, standards, and governance practices in a complex engagement environment.
- Strengthen data integrity, improve reporting, and build organizational capability.
Requirements
- Expertise in community and stakeholder engagement, governance, CRM, and systems management.
- Experience in government, infrastructure, or related sectors.
- Experience managing CRM and engagement platforms.
- Experience with stakeholder data governance.
- Experience with policy and procedure development.
- High attention to detail.
- Ability to build strong partnerships.
- Ability to develop best-practice frameworks.
- Ability to drive continuous improvement across diverse teams and portfolios.
- Strong collaboration, data integrity, risk management, and continuous improvement experience.
Skills
- Community and stakeholder engagement
- Governance
- CRM
- Systems management
- Data integrity
- Risk management
- Continuous improvement
- Collaboration
- Reporting
- Policy and procedure development
Location
- Any Transport for NSW office
Work Type
- Permanent
- Full-time
- Hybrid
Benefits
- Hybrid working arrangements
About the Company
- Transport for NSW provides a safe, integrated, and efficient transport system.
- We connect people, communities and industry every day.
- Our workforce is as diverse as the community we serve.
Equal Opportunity
- Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.