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About the Role

Join a vibrant service in West London as their service manager, leading a multiple-site team to embrace change and deliver person-centered support. You will develop positive relationships with local commissioners, social work teams, and the Care Quality Commission.

Responsibilities

• Model good working relationships with colleagues and across departments.
• Lead conversations with your manager to develop and oversee an operational and service developmental work plan for the team.
• Develop a local stakeholder management plan and promote the service in the community.
• Lead the delivery of high-quality, efficient, and cost-effective services that empower service users.
• Oversee the implementation of service user leadership and promote opportunities across the organization.
• Develop peer support within the service, ensuring appropriate support and supervision of staff and volunteers.
• Recruit, lead, and line-manage service staff and volunteers, supporting their personal development.
• Manage the operational aspects of services, including compliance requirements.
• Contribute to maintaining a high level of skilled practice and awareness of relevant trends.
• Achieve, monitor, and contribute to the review of operational and financial performance targets.
• Ensure compliance with internal and external monitoring, auditing, and contract requirements, providing accurate reports.
• Ensure adherence to Together’s health and safety policy, procedures, and quality assurance systems.
• Collaborate with Finance to set the budget, implement financial procedures, and monitor budget achievement.
• Work with the quality team on information sharing, quality processes, and meeting organizational KPIs.
• Contribute to the development of quality processes and lead local processes, protocols, and guidance.
• Develop and maintain the high profile of Together with commissioners and other stakeholders.
• Promote Together and represent the organization positively at external meetings.
• Contribute to the regular review of service effectiveness and quality, involving service users and stakeholders.
• Share and lead the implementation of learning from adverse incidents to ensure high standards of safety and quality.
• Model commitment to Together Values and associated behaviors.
• Ensure Service User Leadership is central to all activities, embedding the framework within policy, strategy, and process.

Requirements

• Strong record and good understanding of leading and managing care and support services within mental health services.
• Demonstrable understanding of social care/clinical risk assessment and organizational and financial risk.
• Experience of managing and sustaining relationships with commissioners, managers, teams, and community groups.
• Understanding of an outcome-based approach for delivering success.
• Depth of understanding of the needs and aspirations of people experiencing mental distress (from lived experience, professional, or voluntary work).
• Knowledge and understanding of financial controls and budgeting processes.
• Ability to manage a devolved budget.
• Ability to work independently and creatively using own initiative.
• Accountability to line management.

Skills

• Mental health accommodation services experience
• Leadership
• Stakeholder management
• Service user leadership
• Recruitment
• Performance management
• Operational management
• Budget management
• Financial controls
• Risk assessment
• Communication

Location

• Hounslow

Work Type

• Permanent
• Full-time

Experience Level

• Service Manager

Education Level

• NVQ qualification programme

Benefits

• Competitive reward and benefits package
• Full training program

About the Company

• The oldest Mental Health charity in the United Kingdom.
• Combines solid values and traditions with a cutting-edge innovation method underpinned on service user leadership.
• Values: Collaboration, Choice, Integrity, Resilience.
• Beliefs: Continuous improvement, Learning in an honest and inclusive environment, Helping each other, Never give up on people.