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About the Role
Okta is building the trusted, neutral infrastructure to enable organizations to safely embrace AI. This role supports the Global Customer Support program management team by assisting with administrative tasks, data collection, and communication for programs designed to help the Support team scale and improve efficiency and efficacy. This is an entry-level role focused on learning foundational program management skills, understanding team processes, and coordinating with stakeholders under direct supervision.
Responsibilities
- Support strategic projects for Customer Support and partner support leadership by assisting with data collection, data analysis, and documentation.
- Coordinate with cross-functional teams and stakeholders to support the implementation of solutions that improve customer experience.
- Assist with the execution of programs by tracking action items, coordinating logistics, and supporting communications, compliance, quality, systems rollout, and education/training coordination.
- Participate in strategic initiatives that support changes to the tactical approach to customer support, including policies, workflows and performance standards.
- Help assess current systems, best practices, quality, and service by gathering data and documenting findings to support improvements.
- Support the training & enablement framework by helping coordinate onboarding logistics and ongoing enablement activities.
- Perform additional responsibilities and complete other projects, as assigned.
Requirements
- Bachelor’s Degree, preferably in a technical discipline, or equivalent experience.
- 0+ years of related experience in a professional role; recent graduates and early-career candidates are encouraged to apply (Summer of 2025 and Summer of 2026 grads).
- Basic familiarity and user-level understanding of core collaboration tools like Google Workspace (Gmail, Calendar, Docs, Sheets), Slack, and Zoom.
- Awareness of project management tools like Jira or Asana through exposure to team workflows.
- Uses professional knowledge and basic problem-solving skills to identify and fix problems; decides on actions based on established guidelines.
- Handles simple problems using standard practices and procedures; analyzes data to find answers easily.
- Strong written and verbal communication skills; delivers clear communication and provides transparency on project status and progress of initiatives.
- Demonstrates an openness to diverse perspectives and actively participates in creating a welcoming team atmosphere.
- Adapts to a changing environment and understands influencing without authority.
- Detail-oriented with strong organizational skills and an eagerness to learn foundational program management skills.
- Comfortable collaborating with a wide variety of individuals and coordinating with stakeholders under direct supervision.
Skills
- Google Workspace
- Slack
- Zoom
- Jira
- Asana
- Communication
- Organizational skills
- Problem-solving
Location
- Bellevue
- Chicago
- Toronto
Work Type
- Hybrid
Experience Level
- Entry-level
- 0+ years
Education Level
- Bachelor's Degree
Salary/Compensations
- $77,000—$77,000 USD
- $91,200—$91,200 CAD
Benefits
- Equity
- Bonus
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Flexible spending account
- Paid leave (including PTO and parental leave)
- RRSP with a match
- Healthcare spending
- Telemedicine
About the Company
- Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
- The Global Customer Support (GCS) team is on a mission to empower customers through proactive, guided, and deeply personalized experiences.
- GCS drives success across four specialized functions: Support Delivery, Escalations Management, Red Account Recovery, and Supportability.
- The GCS Program Management Office (PMO) fuels our progress—spearheading strategic programs that sharpen our operational rigor and raise the bar for customer care.
- Okta's global community, spanning over 20 offices worldwide, is united by a drive to innovate.
- Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Equal Opportunity
- Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
- We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
- If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
- Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.